Experience

Clintons (Esquire Retail Ltd)

• United Kingdom
• Retail
• 1 - 100 Employee

• HR and Development Co-ordinator

  • Jul 2017 - Present



Clintons (AG Retail)

• United Kingdom
• Retail
• 400 - 500 Employee

• Recruitment Advisor

  • Aug 2016 - Jul 2017

• Project and Maintenance Co-ordinator

  • Sep 2014 - Aug 2016



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Aug 2012 - Aug 2014

  In my role as Customer Service Manager I was responsible for the management of the Sales Floor standards. This included the effective operation of the store and ensuring an exceptional level of service was consistently provided. My KPIs included, Sales Performance, achieving Financial Service targets and delivering excellent customer service as measured by the mystery shop/ feedback channels. I coached my team to deliver the store vision through effective performance management and personal development. Working in the company's flagship store, my performance and store standards were held as a beacon to what was expected of all other stores in the estate. I thrived on this pressure and built a good working relationships with Directors and other senior managers at Argos. As a Duty Manager I was also responsible for the day to day running of the store, maintaining health and safety, cash control and ensuring the building/ stock was secure and reporting any defects to our buildings and maintenance department. I also provided support for less experienced managers, advising them on the best course of action when they were under pressure and unsure as to what to do.

• Stock Manager

  • Aug 2007 - Aug 2012

  Duties included effective stock control through efficient delivery process and pick accuracy, maintaining a safe working environment, assisting with Duty Management and positively affect customer service. Leading and developing the team to achieve KPI expectation. Coaching and supporting the team through the migration to Voice Putaway.



Stead and Simpsons

• Various Locations in the South East

• Retail Store Manager

  • Aug 1996 - Aug 2007

  The Stead and Simpson Group was a National footwear retailer with over 400 stores throughout the UK. I began my career as a weekend Sales Assistant and joined the company Store Manager Training Programme in 1998. Over the next 9 years I managed various fascias and concepts across the group including Dunstable- the store used for publicity and promotional activities. My last store was in Watford which was the company's Stead and Simpson flagship store. My key accountabilities included maximising sales and achieving KPI targets, maintaining company standards of merchandising and ensuring exceptional customer service. I was responsible for operating within set budgets, stock control and staff recruitment / development. Additionally, I have remote management experience as I was a 'Zone Leader' for 4 years- helping a group of stores hit their targets and developing junior managers. I also assisted the Area Manager in Human Resources actions and general administration for the area.