Customer Service & Human Resources Manager

• May 2014 - Present

Paralegal

• Jun 2013 - Jun 2014

 Handle phone calls and routine correspondences, file creation and management, meeting and other schedule organization, and pleadings and motion preparation.  Partake in client billing and invoicing and proactively interface with clients.  Carry out other duties such as analyzing depositions and drafting abstracts  Handle phone calls and routine correspondences, file creation and management, meeting and other schedule organization, and pleadings and motion preparation.  Partake in client billing and invoicing and proactively interface with clients.  Carry out other duties such as analyzing depositions and drafting abstracts

ARD Legal Secretary

• Mar 2012 - Dec 2012

 Took charge of filing and reviewing expungements and ARD revocations, as well as the processing and recording of all ARD applications.  Drafted and mailed ARD denials and approvals while sustaining valuable assistance to assistant district attorney in court processes.  Managed and arranged meeting schedules for the ARD & Extradition Captain.

Legal Administrative Assistant

• Jan 2012 - Mar 2012

 Answered and screened all incoming calls and transferred to appropriate personnel.  Demonstrated extensive interaction with the public while providing superior customer service and diplomacy.  Remained courteous and applied sound judgment in addressing clients concerns during complex situations.  Screened all visitors in accordance with office security procedures and efficiently direct calls and visitors to proper destination.

Discovery Clerk

• Sep 2011 - Dec 2011

 Rendered proactive support to 30 attorneys and ensured the timely completion of documents for defense counsel.  Prepared discovery packets for defense counsel based on appropriate documents comprised of criminal complaints, incident reports, criminal records, and relevant pictures.  Organized and maintained files to guarantee readiness for scheduled pre-trial conferences and trials.  Leveraged in-depth communication skills in coordinating with defense counsel through telephone and… Show more  Rendered proactive support to 30 attorneys and ensured the timely completion of documents for defense counsel.  Prepared discovery packets for defense counsel based on appropriate documents comprised of criminal complaints, incident reports, criminal records, and relevant pictures.  Organized and maintained files to guarantee readiness for scheduled pre-trial conferences and trials.  Leveraged in-depth communication skills in coordinating with defense counsel through telephone and e-mail correspondences.