Real Estate Sales

• Nov 2021 - Present

Executive Director

• Dec 2020 - Aug 2021

Guest Services Manager

• Apr 2018 - Dec 2020

• Serve as the Guest Services Manager/Assistant Executive Director for an upscale senior living community providing independent, assisted, and memory care services and support and offering 164 licensed apartments. • Provide the leadership needed to provide high-quality care with a hospitality-focused lifestyle to 200+ residents with 80 employees • Lead and manage the day-to-day operations of the community guide growth and sustainability for Guest Services and Life Enrichment program, ensuring personalized, innovative, and meaningful choices for residents and families. • Serve as a valued member of the company’s leadership team and oversee a high performing team of department supervisors. • Deliver leadership and direction for the community strategic planning process, implementing new programmatic and strategic initiatives, including seeking out and developing new service delivery models as needed. • Develop, implement, and manage the program aspects of the annual budget and forecasts for the programs noted, ensuring that fiscal growth takes place through innovative revenue generation and census growth. • Proactively analyze program data and reports to ensure defined targets are being met. Show less

Associate Director

• Jan 2014 - Mar 2018

• Oversaw the quality of programmatic, health, and habilitative services by ensuring the needs of people served were met, and support was provided. • Led the strategic, tactical development, implementation, and management of a highly effective agency-wide 3-year strategic plan for both residential and day services. • Supervisor numerous staff across multiple programs, including nursing staff, management teams, and direct care employees. • Proactively monitored the direct delivery of all services to ensure 100% compliance with strict regulatory requirements. • Served as an advocate at the local and state level for inclusion in work choices for those with disabilities. Notable achievements while in the position included: - Oversaw the most successful period of growth and expansion for the day services program, making the program profitable for the 1st time in the agency’s 35-year history. - Significantly increased and sustained programmatic as well as overall agency quality indicators through both internal and external validation and review processes. - Implemented donor development and fundraising strategies that culminated in 4 successful annual fundraising events that raised $350,000+ in multi-year donations and pledges. - Expanded the agency’s reach to include waiver services that helped underserved families within the home. - Led a cultural shift within the agency, obtaining employee satisfaction and retention rate scores at the 90th percentile, the highest within the organization. - Selected as the national training lead for a mission-focused program for Mosaic’s management onboarding curriculum. Show less

Community Relations Manager

• Dec 2009 - Jul 2013

• Worked to raise agency awareness and bring the community together so the organization could continue to create a life of possibilities for individuals with intellectual disabilities. • Led all fundraising efforts for the agency and managed the company’s volunteer program, including recording all agency donations. • Leveraged experience with the Benevon Model to increase sustainable funding and major gifts from individual donors. • Served as a spokesperson within the community, promoting the company’s missions and all agency programs, developed the content for all marketing and promotional materials, and carried out all public relations strategies. Show less