Experience

Upward Projects Restaurant Group | Postino WineCafe | Joyride Taco House | Windsor | Federal Pizza

• United States
• Restaurants
• 100 - 200 Employee

• General Manager

  • Nov 2017 - Present

  Lead a team of 60+ employees in a high volume resort sports and beer centered restaurant Selected and develop top talent and created growth opportunities for employees Increased Wisley guest sentiment score from 84% to 91% Increased sales by 20% year over year through togo sales and creative seating Maintained prime costs of 57.35 Lead a team of 60+ employees in a high volume resort sports and beer centered restaurant Selected and develop top talent and created growth opportunities for employees Increased Wisley guest sentiment score from 84% to 91% Increased sales by 20% year over year through togo sales and creative seating Maintained prime costs of 57.35



Gaylord Entertainment Company

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverage Recruiter

  • Feb 2012 - Nov 2017

• Food and Beverage Assistant General Manager

  • Nov 2002 - Nov 2017



J.W Marriott

• San Antonio, Texas, United States

• General Manager

  • Mar 2013 - Jul 2015

  Created performance and sales-related incentive and recognition programs for Solario Exceeded budget goals by developing alcohol training programs that improved AM beverage sales from $1.30 per guest to $3.20 per guest. Managed a team of 40 employees in a high volume, modern American restaurant. Created performance and sales-related incentive and recognition programs for Solario Exceeded budget goals by developing alcohol training programs that improved AM beverage sales from $1.30 per guest to $3.20 per guest. Managed a team of 40 employees in a high volume, modern American restaurant.



Gaylord Opryland

• Nashville, Tennessee, United States

• Assistant General Manager

  • Sep 2010 - Mar 2013

  State of TN Restaurant Manager of the Year Developed training and transition plans to move the Solario AM staff over to Jack Daniel's for breakfast and lunch Created incentive and recognition programs to reward STAR performance and increase sales within Solario Developed alcohol training programs to improve AM beverage sales from $1.30 per guest to $3.20 per guest, exceeding budget goals. Values Award Winner, November 2010 Managed a team of 40 STARS in a high volume, casual… Show more State of TN Restaurant Manager of the Year Developed training and transition plans to move the Solario AM staff over to Jack Daniel's for breakfast and lunch Created incentive and recognition programs to reward STAR performance and increase sales within Solario Developed alcohol training programs to improve AM beverage sales from $1.30 per guest to $3.20 per guest, exceeding budget goals. Values Award Winner, November 2010 Managed a team of 40 STARS in a high volume, casual Mexican restaurant Show less State of TN Restaurant Manager of the Year Developed training and transition plans to move the Solario AM staff over to Jack Daniel's for breakfast and lunch Created incentive and recognition programs to reward STAR performance and increase sales within Solario Developed alcohol training programs to improve AM beverage sales from $1.30 per guest to $3.20 per guest, exceeding budget goals. Values Award Winner, November 2010 Managed a team of 40 STARS in a high volume, casual… Show more State of TN Restaurant Manager of the Year Developed training and transition plans to move the Solario AM staff over to Jack Daniel's for breakfast and lunch Created incentive and recognition programs to reward STAR performance and increase sales within Solario Developed alcohol training programs to improve AM beverage sales from $1.30 per guest to $3.20 per guest, exceeding budget goals. Values Award Winner, November 2010 Managed a team of 40 STARS in a high volume, casual Mexican restaurant Show less



STAX, Paisano's

• Assistant General Manager

  • Jun 2008 - Aug 2010

  Managed a team of 65 STARS in three high volume, high traffic quick service outlets Improved guest satisfaction in STAX by 10 percentage points through STAR training and process improvements Created the training manuals to drive higher service levels upon reopening after the flood of 2010 Responsible for all hiring, performance management, and STAR coaching activities. Developed Lead Attendants within the restaurants to promote growth, decision making, and communication within the… Show more Managed a team of 65 STARS in three high volume, high traffic quick service outlets Improved guest satisfaction in STAX by 10 percentage points through STAR training and process improvements Created the training manuals to drive higher service levels upon reopening after the flood of 2010 Responsible for all hiring, performance management, and STAR coaching activities. Developed Lead Attendants within the restaurants to promote growth, decision making, and communication within the three restaurants Improved profitability in all three restaurants by 15 percentage points year over year through better product management and cost controls Show less Managed a team of 65 STARS in three high volume, high traffic quick service outlets Improved guest satisfaction in STAX by 10 percentage points through STAR training and process improvements Created the training manuals to drive higher service levels upon reopening after the flood of 2010 Responsible for all hiring, performance management, and STAR coaching activities. Developed Lead Attendants within the restaurants to promote growth, decision making, and communication within the… Show more Managed a team of 65 STARS in three high volume, high traffic quick service outlets Improved guest satisfaction in STAX by 10 percentage points through STAR training and process improvements Created the training manuals to drive higher service levels upon reopening after the flood of 2010 Responsible for all hiring, performance management, and STAR coaching activities. Developed Lead Attendants within the restaurants to promote growth, decision making, and communication within the three restaurants Improved profitability in all three restaurants by 15 percentage points year over year through better product management and cost controls Show less



Rusty's

• Food & Beverage Floor Supervisor

  • Aug 2006 - May 2008

  Conducted pre-shifts to coordinate successful floor shifts in a 120 seat sports bar Coordinated inventories for Rusty's and Findley's Conducted pre-shifts to coordinate successful floor shifts in a 120 seat sports bar Coordinated inventories for Rusty's and Findley's