Operations Analyst

• Mar 2020 - Present

Account Manager

• May 2019 - Mar 2020

Account Representative

• Mar 2018 - May 2019

•Retain small group business and up-sell groups into corporate ancillary lines such as Vision, Dental, Life, and additional medical plans; through discussions of recommended plan changes at renewal•Primary point of contact for external customers and brokers in the 2-50 retention market segment•Work with Sales Management on book of business retention strategy along with underwriting and sales operations

Associate Account Executive

• Apr 2015 - Mar 2018

•Assist sales and marketing departments along with three Broker Executives, Management and Directors with day-to-day operations within NJ-based health insurance company•Proactively monitor and track new business contracts monthly for proper account installation and group set-up•Develop and cultivate strong relationships with General Agent and Broker partnerships•Establish, track and process prior carrier deductible credit submissions through separate Outlook Mailbox •Manage Federally-facilitated Marketplace (FFM) Outlook Mailbox for sales and request of group applications•Execute team goals in development and execution of sales strategy to meet team goals•Accountable for on-going account management/monthly reporting and data collections of small group and consumer new business sales to distribute external to General Agent partners•Build and maintain internal relationships within departments at parent company, Independence Blue Cross and AmeriHealth to successfully assist and aid our external partnerships•Responsible for strategic and consultative presentations of AHNJ products and sales Show less

Housing Advisor

• Aug 2014 - Apr 2015

•Manage 100+ caseload for Superstorm Sandy Recovery Division •Assist homeowners with eligibility determination •Process applicants for federally funded grant awards •Maintain case records and facilitate coordination with caseworkers and project managers •Most grant signings for month of December 2014 •Manage 100+ caseload for Superstorm Sandy Recovery Division •Assist homeowners with eligibility determination •Process applicants for federally funded grant awards •Maintain case records and facilitate coordination with caseworkers and project managers •Most grant signings for month of December 2014

Executive Assistant

• Jul 2013 - Mar 2014

• Represents the Executive Vice President by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the EVP • Helps key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the EVP • Create new business proposals, renewals contracts and contract addendums for clients. • Write up & submit site, budget and purchasing adjustments • Create & publish performance reports by gathering information; preparing and reviewing fields; creating appropriate formulas; executing and distributing • Filing all incoming/outgoing client correspondence (electronic and hard copies) Show less

Treatment Court Intern

• Jan 2013 - May 2013

• Attended team meetings and Court sessions from Drug/Alcohol and Mental Health Courts • Worked with Resource Coordinator in interviewing current and prospective participants • Drafted Court orders and kept files up to date • Assisted the Court and staff in data entry and case processing hands-on • Tracked the types of cases, dispositions and defendants’ progress • Visited County Jail when necessary • Attended team meetings and Court sessions from Drug/Alcohol and Mental Health Courts • Worked with Resource Coordinator in interviewing current and prospective participants • Drafted Court orders and kept files up to date • Assisted the Court and staff in data entry and case processing hands-on • Tracked the types of cases, dispositions and defendants’ progress • Visited County Jail when necessary

Administrative Assistant/Leasing Agent

• Jun 2006 - Mar 2011

• Audited and completed Rent Registrations for 644 rent stabilized units • Generated work orders for maintenance issues within apartments • Inspected both, occupied apartments prior to move out and vacant apartments • Succeeded in the full re-organization of all previous and current tenant files • Sorted through potential new hires’ resumes and scheduled appointments • Maintained 24/7 availability to clients for leasing through company cell phone • Created New Tenant Leases and collected first month rent and security deposit • Recorded all tenant transaction on Yardi • Set up and worked open houses for open rental apartments, created ads on Craig's List (part-time during high school and college) Show less

Operations Assistant

• Jun 2007 - Jan 2010

• Interviewed potential employees for the operations team • Submitted Rent Registrations and created new rental leases using MS Word • Collected and entered rent checks into Yardi software • Helped organized tenant files and updated Excel spreadsheets for rent regulation updates • Liaison with tenants for facilities issues (part-time during high school and college) • Interviewed potential employees for the operations team • Submitted Rent Registrations and created new rental leases using MS Word • Collected and entered rent checks into Yardi software • Helped organized tenant files and updated Excel spreadsheets for rent regulation updates • Liaison with tenants for facilities issues (part-time during high school and college)