Experience

IAM RoadSmart

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Head of Field Service Delivery

  • Apr 2016 - Present

  I manage a geographically dispersed team of 60 fleet trainers, 4000 volunteer trainers and 202 representative bodies, for service delivery ensuring all are trained to high standards and deliver a high-quality service. I positively collaborate with a wide range of retail and business customers as well as volunteer groups ensuring they understand the service offering. In addition to this I oversee the smooth running of the service particularly during high capacity times when up to 7000 drivers and riders can be engaging with the courses. Show less

• Staff Examiner and Quality Process Manager

  • Jul 2011 - Apr 2016

  In this role I led 4000 volunteers from 202 local group to gain a quality assured award which was audited by an external body. I delivered a consistent quality of IAM Advanced Test by utilising the volunteer network and management of the Field Team. I devised, implemented and embedded high quality standards through the process and closely monitored this. 



West Sussex County Council Education Authority

• Haywards Heath

• Learning Mentor

  • Jun 2001 - Jul 2011

  While in this position I embedded a complementary service to teachers and other staff into the school environment which empowered children with emotional barriers to have the confidence to mix with their peers resulting in higher academic success and positive behaviour.  While in this position I embedded a complementary service to teachers and other staff into the school environment which empowered children with emotional barriers to have the confidence to mix with their peers resulting in higher academic success and positive behaviour. 



West Sussex Doctors on Call - Driver

• West Sussex, United Kingdom, United Kingdom

• Doctors on Call - Driver

  • May 2001 - Jun 2005

  In this role I safely and efficiently drove doctors to patient addresses in order to provide a high quality visiting service to all patients. While in this role I carefully analysed the recruitment process and identified the requirement for a more robust recruitment, assessment and induction process for all drivers. I gained approval for this and implemented the process leading to a safer more efficient driving team. In this role I safely and efficiently drove doctors to patient addresses in order to provide a high quality visiting service to all patients. While in this role I carefully analysed the recruitment process and identified the requirement for a more robust recruitment, assessment and induction process for all drivers. I gained approval for this and implemented the process leading to a safer more efficient driving team.



Sussex Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Police Officer

  • Oct 1981 - Sep 2001

  When I worked for the police force I undertook a wide range of duties which included preventing crime, enforcing the law and apprehending suspects. In addition to this I monitored traffic and worked towards actively reducing the killed and seriously injured statistics by being proactive When I worked for the police force I undertook a wide range of duties which included preventing crime, enforcing the law and apprehending suspects. In addition to this I monitored traffic and worked towards actively reducing the killed and seriously injured statistics by being proactive