Experience

Slatt Capital
• United States
• Financial Services
• 1 - 100 Employee
• Insurance Specialist | Business Analyst

  • Feb 2022 - Present


Conventus Holdings Corp.

• Loan Servicing Manager

  • Jul 2021 - Jan 2022

  - Contribute to the creation of a brand new loan servicing department by developing processes and procedures, overseeing program migration and implementation, as well as leading the training efforts for many of the daily operational tasks. - Manage daily operations and oversee a team of 6 employees. - Serve as the point person for payment processing (USIO), report generation, loan onboarding, quality control reviews, and data cleanliness in The Mortgage Office. - Assist in process and workflow development for future Salesforce/nCino implementation. - Research and respond to customer service escalations. Show less



Evangelical Christian Credit Union

• Loan Servicing Specialist

  • Oct 2015 - Jul 2021

  - Provided customer service via phone and email to a portfolio of over 300 commercial real estate and credit card loans and over 1000 consumer auto loans exceeding $100 million in value, while consistently exceeding service level agreements.- Established and implemented department standards, processes, and procedures for collections and data-entry job functions.- Served as department-wide subject matter expert for Salesforce/nCino implementation.

• Senior Card Processing Representative

  • Mar 2012 - Oct 2015

  Processed credit card payments and managed a growing consumer portfolio, reviewed potential fraudulent card transactions, and offered phone/email support to affected cardholders, and earned rapid promotion to Senior Representative due to speed in grasping role responsibilities and exceptional performance

• Teller

  • Aug 2010 - Mar 2012