Senior Engineering Technician

• Nov 2017 - Present

Community Club Leader

• Sep 2013 - Present

Volunteer/Leader, Range View Community Club Leader, September 2013 - Current Volunteer 4-H Leader. Provides leadership and direction to a large 4-H group. Support project leaders within the group, head up all Community Club meetings, monthly Officer Meetings, and train new project leaders. Manage all enrollment and finances for 4-H group. In addition to heading up all community service work, fundraisers, workshops etc.

Volunteer/Leader, Sacramento County 4-H Horse Program

• Sep 2011 - Present

Volunteer/Leader, Sacramento County 4-H Horse Program, September 2011 - Current Volunteer 4-H Leader. Provides leadership and direction to a large, complex countywide project and supports the University of California Cooperative Extension. Headed workgroups and steering committees composed of countywide Project Leaders, youth program officers, and UCCE program staff. Provided oversight on program educational material. Led strategic planning efforts to enhance educational opportunities, statewide compliance and alignment, and funding needs. Show less

Tbd

• Oct 2017 - Nov 2017

HR Manager/Office Manager

• Aug 2016 - Oct 2017

HR Manager/Office Manager for an Architectural Glass and Metal Contractor. Responsibilities include but are not limited to: recruiting and training employees, administering benefits, overseeing disciplinary action, full LOA management. Resolve conflicts between employees and insurance carriers, coordinate annual open enrollment, perform new hire orientations and exit interviews. Update and maintain various manuals, reports and files; prepare correspondence and memorandums in support of assigned functions. In charge of all purchase orders, ordering all vehicle maintenance, dispatching of union employees from various unions, as well as ordering all office equipment and supplies. Operate a variety of office equipment including a personal computer using common specialized software. Show less

Client Broker Representative

• Sep 2013 - Feb 2016

 As a Client Broker Representative works directly with clients and brokers. Responsibilities include but are not limited to: completing service requests, resolving questions/issues, and installing new clients. Interfaces with all VSP departments, clients, brokers, account executives, and client managers to identify creative alternatives to address and resolve client issues and problems. Identifies sales opportunities, generates and distributes client documentation, represents the department on corporate and divisional projects, provides training to new client broker representatives, and provides operational support to sales. Also provide phone support to clients and brokers, process contract renewals, generate and distribute documentation to clients and brokers. Show less

Customer Service Representative

• Sep 2012 - Sep 2013

Customer Service Representative for a top Fortune 500 company, providing support to more than 52 million customers and ophthalmology offices. Researching and explaining benefits with members and doctor offices. Authorizing available benefits, correcting denied claims, researching, documenting and resolving complaints.

Office Manager

• Nov 2009 - Jan 2011

Office Manager of a customer service oriented company with responsibility for smooth day-to-day operations and company business endeavors. Functional responsibilities included, but were not limited to: all aspects of hiring, managing, supervising, and training office administrative staff; creating company financial reports for executives; accounts payable and accounts receivable; payroll; facility management; performing general company marketing and outreach efforts; prioritizing service calls and dispatching technicians; back filling general administrative office duties such as answering calls and scheduling appointments. Show less

Mom

• Jul 2003 - Nov 2009

Stay at home mother, July 2003 to November 2009  Household finances Stay at home mother, July 2003 to November 2009  Household finances

Accounting Specialist/Receptionist

• Jan 2003 - Jul 2003

Accounting Specialist and Receptionist for a fast-paced customer service oriented company. Functional responsibilities included, but were not limited to: budget creation/planning; accounts payable and accounts receivable; payroll; new account creation; fixed asset/inventory control; records retention; order receiving and purchasing; vendor communication and relations. Accounting Specialist and Receptionist for a fast-paced customer service oriented company. Functional responsibilities included, but were not limited to: budget creation/planning; accounts payable and accounts receivable; payroll; new account creation; fixed asset/inventory control; records retention; order receiving and purchasing; vendor communication and relations.

Repair Customer Service

• Oct 2000 - Dec 2002

 Customer Service Representative for the Repair division of the sixth largest local exchange carrier in the United States. Functional Responsibilities included, but were not limited to: management and supervision of staff; providing research and analysis on tariffs; training; creation and enforcement of policies and procedures; establishment of new accounts; developing customer payment plans; research and analysis of billing issues; marketing and promotion of business services to meet customer needs. Show less

Customer Service Representative

• Jan 1998 - Oct 2000

 Customer Service Representative for the Business division of the sixth largest local exchange carrier in the United States. Functional Responsibilities included, but were not limited to: management and supervision of staff; providing research and analysis on tariffs; training; creation and enforcement of policies and procedures; establishment of new accounts; developing customer payment plans; research and analysis of billing issues; marketing and promotion of business services to meet customer needs. Assignment on a special project involving the conversion of Nebraska Properties to Frontier. Provided training and supervision for employees in the Business Call Center located in Johnstown, New York. Facilitated conference calls and implemented new procedures Show less

Customer Service Representative – Residential

• May 1996 - Jan 1998

 Customer Service Representative for the Residential division of the sixth largest local exchange carrier in the United States. management and supervision of staff; providing research and analysis on tariffs; training; creation and enforcement of policies and procedures; establishment of new accounts; developing customer payment plans; research and analysis of billing issues; marketing and promotion of business services to meet customer needs; establishing repair reports.