Amanda Seaton

Director of Client Services & Marketing Communications at OralDNA® Labs
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Contact Information
us****@****om
(386) 825-5501
Location
Minneapolis, Minnesota, United States, US
Skills

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Credentials

  • Manager as Coach
    LinkedIn
    Jan, 2023
    - Oct, 2024

Experience

  • OralDNA® Labs
    • United States
    • Biotechnology Research
    • 1 - 100 Employee
    • Director of Client Services & Marketing Communications
      • Aug 2018 - Present

      • Develop business plans and strategies • Establish both short-term and long-term goals and objectives • Build relationships with external experts and agencies • Present reports on the company’s business and performance • Motivate and provide leadership • Ensure the company's continued profitability and growth

    • Customer Service Manager
      • Aug 2016 - Aug 2018

      • Supervising daily operations of the client services department • Creating a reliable customer retention program • Interacting and handling customer queries and complaints in a timely manner • Creating partnerships with clients through personalized services • Developing weekly and monthly reports and surveys to monitor goals and objectives • Staying current on the latest industry trends and techniques

    • Client Services Specialist
      • Aug 2014 - Aug 2016

      • Promptly answers, screens, and processes telephone inquiries with strict adherence to laboratory policies and procedures and appropriate triaging of calls to team members. • Provides concise information on Access Genetics and OralDNA Labs business mode and clinical testing portfolio. • Collects and enters new account intake information into the appropriate lab service software system. Documentation is to be concise, thorough, and accurate. • Works closely with laboratory personnel,… Show more • Promptly answers, screens, and processes telephone inquiries with strict adherence to laboratory policies and procedures and appropriate triaging of calls to team members. • Provides concise information on Access Genetics and OralDNA Labs business mode and clinical testing portfolio. • Collects and enters new account intake information into the appropriate lab service software system. Documentation is to be concise, thorough, and accurate. • Works closely with laboratory personnel, clinical specialists, operations, accounting, informational technology and senior management to better serve our clinical partners. • Attends and actively participates in internal meetings relevant to customer service. • Responds to dissatisfied callers in a professional manner. • Performs administrative duties pertinent to all company business. • Other duties and special projects that are assigned by management.

  • Coram Specialty Infusion Services
    • United States
    • Medical Practices
    • Customer Service Representative
      • Aug 2012 - May 2014

      • Obtain and secure authorizations for home infusion services • Utilize multiple data base systems • Management of revenue reports and follow up • Investigate claim and billing issues and making corrections when needed • Keeping up to date with ICD9 codes and HCPC codes as well as ever changing policy details • Obtain and secure authorizations for home infusion services • Utilize multiple data base systems • Management of revenue reports and follow up • Investigate claim and billing issues and making corrections when needed • Keeping up to date with ICD9 codes and HCPC codes as well as ever changing policy details

  • REM Central Lakes
    • United States
    • Hospitals and Health Care
    • Direct Service Provider
      • Apr 2011 - Jun 2012

      • Provide independent learning services for consumers • Assist with medical needs and medical emergencies • Create programs that will help consumers cope and address problem areas • Teach budgeting strategies/ job seeking skills/ resume building • Medication administration/ medication checks/ ensure proper documentation • Taught /provide healthy eating habits/meet dietary needs • Provide independent learning services for consumers • Assist with medical needs and medical emergencies • Create programs that will help consumers cope and address problem areas • Teach budgeting strategies/ job seeking skills/ resume building • Medication administration/ medication checks/ ensure proper documentation • Taught /provide healthy eating habits/meet dietary needs

  • Tri-County Humane Society
    • United States
    • Philanthropic Fundraising Services
    • 1 - 100 Employee
    • Lead Staff
      • Jan 2006 - Jun 2012

      • Customer service/adoptions/surrenders • Management duties in their absence: supervising employees, placing orders, foster care, evaluating animals for adoption, scheduling • Administer medications/ vaccinations/ microchips/ blood analysis/ testing/ euthanasia cleaning/ organizing/maintaining OSHA regulations • Restraint and handling of animals/ examinations /temperament Testing • Assisting with surgery • Temporary volunteer coordinator • Customer service/adoptions/surrenders • Management duties in their absence: supervising employees, placing orders, foster care, evaluating animals for adoption, scheduling • Administer medications/ vaccinations/ microchips/ blood analysis/ testing/ euthanasia cleaning/ organizing/maintaining OSHA regulations • Restraint and handling of animals/ examinations /temperament Testing • Assisting with surgery • Temporary volunteer coordinator

Education

  • St. Cloud State University
    Bachelors of Science, Biomedical Sciences

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