Experience

The Royal Sonesta Chicago Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Staff Accountant

  • Jun 2022 - Present

  • Reconcile $20k cash house funds monthly and created prevention plans for discrepancies. • Create thorough group client invoices for rooms, catering, and event space with detailed breakdowns. • Report prepaid revenue and deposit schedules at weekly sales meetings and provided event estimate updates. • Audit cashier banks for hotel personnel including reception agents, bartenders, and department managers. • Manage chargeback cases against hotel revenue and dispute fraudulent claims with financial authorization evidence for hotel compliancy. Show less



USHEALTH Advisors

• United States
• Insurance
• 700 & Above Employee

• Health Insurance Specialist

  • Oct 2021 - Jun 2022



Empire Today

• United States
• Retail
• 700 & Above Employee

• Accounts Receivable Analyst

  • Sep 2020 - Oct 2021



Kimpton Hotels & Restaurants

• United States
• Hospitality
• 700 & Above Employee

• Staff Accountant

  • Feb 2019 - Mar 2020

  • Reconciled $30k cash house funds monthly and created prevention plans for discrepancies.• Maintained invoicing and payment for corporate and social bookings up to 200 with 90% current aging.• Created thorough client invoices for rooms, catering, and event space with detailed breakdowns.• Reported prepaid revenue and deposit schedules at weekly sales meetings and provided event estimate updates.• Audited cashier banks for hotel personnel including reception agents, bartenders, and department managers. • Invoiced third party OTA services and developed custom direct bill plans with local clients for contracted rates. Show less

• Night Auditor

  • Jun 2018 - Jan 2019

  • Performed as overnight manager to mitigate any conflict regarding hotel services, late arrivals, etc.• Prioritized guest safety and well-being of minimized overnight hotel staff by meeting EOD closing deadlines.• Ensured that business day financials, inventories, and market metrics were closed with accuracy and uploaded. • Supervised overnight team to uphold guest security and diligence, ensuring smooth transition for AM team. • Delegated any guests requests between housekeeping, bell team, and engineering in a swift and friendly manner. • Promoted available TripAdvisor review opportunities to departures and followed up with any post-stay concerns. Show less

• Guest Service Agent

  • Aug 2017 - Jan 2019

  • Facilitated guest experience as a main point of contact for over 200+ arrivals and departures.• Developed guest-focused initiatives based around Chicago trends by inquiring travel purposes and preferences. • Guided as a personal curator for hotel patrons seeking property information, city attractions, and luxury services. • Trained 7 new agents and 3 bell staff by setting team goals to increase brand loyalty and five star reviews.• Resolved service disputes via professional communication of multiple hotel departments.• Operated rooms inventory software, guest quality indication software, and interdepartmental communication tools. Show less



PeakMade Real Estate

• United States
• Real Estate
• 300 - 400 Employee

• University Center Guest Service Agent

  • May 2017 - Aug 2017

  • Provide orientation to long term conference housing clientele • Field guest calls and requests with appropriate property information • Verify room quality status prior to guest reception and post-departure • Work with housekeeping and engineering teams teams to ensure all rooms function adequately and house inventory is properly organized. • Complete housing rounds with onsite RA’s at least once a week. • Assist with maintaining key inventory and security • Keep room inventories up to date; update any changes to housing assignments and lists Show less



Jobs PLUS

• Northern Illinois University

• Student Event Coordinator

  • Jan 2017 - May 2017

  • Coordinate logistics, run booking and check-in, and train of staff for professional development events. • Act as event liaison to event facilitator and assist with any event accommodations such as signing, presentation, or audio visual equipment. • Coordinate logistics, run booking and check-in, and train of staff for professional development events. • Act as event liaison to event facilitator and assist with any event accommodations such as signing, presentation, or audio visual equipment.



Eddie Bauer

• United States
• Retail
• 700 & Above Employee

• Sales Guide

  • Jun 2014 - May 2017

  • Built loyal clientele and managed visual merchandising in a competitive and interpersonal environment. • Engaged multiple customers and collaborated with team members to build high volume sales. • Built loyal clientele and managed visual merchandising in a competitive and interpersonal environment. • Engaged multiple customers and collaborated with team members to build high volume sales.



Professional Sports Catering

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Picnic Supervisor

  • Apr 2016 - Sep 2016

  • Managed food and beverage service for catering events of up to 1,500 seasonal guests • Cross functional operations allowed next-day projects to be completed in advance. • Trained and led food line servers to execute safe and friendly catering practices. • Oversaw their pre- and post-service operations and allowed them to teach each other. • Cooking, serving, cashiering, and facility maintenance. • Managed food and beverage service for catering events of up to 1,500 seasonal guests • Cross functional operations allowed next-day projects to be completed in advance. • Trained and led food line servers to execute safe and friendly catering practices. • Oversaw their pre- and post-service operations and allowed them to teach each other. • Cooking, serving, cashiering, and facility maintenance.



Five Below

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2012 - Aug 2013

  • Greeted and upsold trending product brands through sales promotions. • Provided excellent customer service and accommodated any dissatisfied customers. • Gained experience with training newer hires and integrating them into routine procedures for beginning and end-of-day operations. • Greeted and upsold trending product brands through sales promotions. • Provided excellent customer service and accommodated any dissatisfied customers. • Gained experience with training newer hires and integrating them into routine procedures for beginning and end-of-day operations.