Experience

Cleartech Group
• United States
• Information Technology & Services
• 1 - 100 Employee
• Customer Success Manager

  • Sep 2023 - Present


ArcLight Information Technology, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • May 2018 - May 2023

• Resource Coordinator

  • Mar 2017 - May 2023



Charles River Development

• United States
• Software Development
• 700 & Above Employee

• FIX Analyst Account Manager

  • Sep 2016 - Mar 2017

  Serve as customer primary point of contact on all non-technical, FIX issues. Schedule, coordinate, and facilitate project kickoff & recurring calls. Track service orders – installations, moves, and changes. Report to customer the statuses of: project milestone tasks, testing/certification progress, broker approvals, and connection statuses. Coordinate calls with vendors and CRD staff and/or customers for subjects such as network & IP configurations, legal amendments, invoicing, etc. Explain routine invoicing and simple CRD FIX-related policies. Create migration projects in database for migrations of 5 or less connections for Buyside or Sellside clients and with oversight, for projects with greater than 5 connections. Send migration notices to clients. Update customer tracking database using written procedures and/or with oversight. Show less



Fleetmatics

• United States
• Software Development
• 100 - 200 Employee

• Client Services -- POD Leader

  • Sep 2015 - Sep 2016

  First point of contact to clients, provide rapid response and support to end users. Utilize internal programs to diagnose and offer solutions to end users in a timely manner. Troubleshoot/assist major client base with various software issues. Collaborate with peers across departments evaluating and developing solutions. Accurately document, research and resolve customer service issues. First point of contact to clients, provide rapid response and support to end users. Utilize internal programs to diagnose and offer solutions to end users in a timely manner. Troubleshoot/assist major client base with various software issues. Collaborate with peers across departments evaluating and developing solutions. Accurately document, research and resolve customer service issues.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Shift Lead

  • Mar 2010 - Aug 2015

  Trained, coached and mentored staff to ensure smooth transitions between busy times. Worked directly with associates and managers to achieve time service goals and excellent product. Met, greeted and encouraged feedback from customers to implement positive changes within the work environment. Led and directed team members within all areas of the café. Trained, coached and mentored staff to ensure smooth transitions between busy times. Worked directly with associates and managers to achieve time service goals and excellent product. Met, greeted and encouraged feedback from customers to implement positive changes within the work environment. Led and directed team members within all areas of the café.



Gazelle

• 1 - 100 Employee

• Quality Inspector

  • Mar 2011 - Aug 2011

  Kept track of incoming and outgoing inventory. Inspected, tested, and packaged inventory, ranging from cell phones to tablets. Fast and efficient with a continuous inventory flow. Worked on a team to complete tasks given. Kept track of incoming and outgoing inventory. Inspected, tested, and packaged inventory, ranging from cell phones to tablets. Fast and efficient with a continuous inventory flow. Worked on a team to complete tasks given.