Experience

Presidio Sport & Medicine

• Health, Wellness & Fitness
• 1 - 100 Employee

• Client Service Lead

  • May 2020 - Present

  • Manage Client Service Specialists, ensuring tasks get completed in a timely manner• Facilitate team schedule and coordinating time off requests• Plan of Care Compliance: making sure POCs are printed, faxed and certified• Managing records requests from attorneys, physicians and patients• Verify insurance benefits and generating patient explanation of benefits• Prepare daily income reports and overseeing collections for all clinic services• Collecting statement balances each month• Creating manual claims for accounts• Reviewing new patient accounts and ensuring all patient information is entered accurately and timely• Apply Over the Counter payments to patient accounts using Rehab Toolkit in Casamba• Assisting Leadership Team with transferring current patient accounts to our new EMR system, Prompt• Educating team on ways to make new system efficient for every department• Coordinate coverage and assistance with last minute schedule changes in PT, Aide and CSS departments Show less

• Client Service Specialist

  • May 2017 - May 2020

  • Greeting and assisting patients and clients• Educating patients and clients about clinic services in person, via phone and email• Communicate with patients and clients effectively regarding insurance benefits• Proficiency in Casamba/Citrix scheduling software, Docusign, and Trello• Utilizing Slack to inform physical therapists of patient arrival and to communicate with team members at our sister location and work-from-home staff• Keeping work area and lobby tidy• Working with the leadership team in educating patients and staff of COVID-19 protocols for both facilities Show less



Crunch Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Operations Manager

  • Aug 2016 - May 2017

  • Coordinating with the members, management, and staff to collect feedback to improve the efficiency of services at this facility • Resolving complex member issues • Providing back-up supervision of the gym and independently managing the establishment when the Operations Manager was not present • Coordinating with the members, management, and staff to collect feedback to improve the efficiency of services at this facility • Resolving complex member issues • Providing back-up supervision of the gym and independently managing the establishment when the Operations Manager was not present



SF Bay Area Podiatry Group

• San Francisco, California, United States

• Practice Manager

  • Jun 2015 - Aug 2016

  • Front office duties include but are not limited to: Greeting and checking in patients, collecting co-payments, and dispensing medicine or medical supplies to patients. • Back office duties include but are not limited to: Screening new patients, running medical insurance, prepping exam rooms, transcribing QME reports, and organizing files and EOBs. • Front office duties include but are not limited to: Greeting and checking in patients, collecting co-payments, and dispensing medicine or medical supplies to patients. • Back office duties include but are not limited to: Screening new patients, running medical insurance, prepping exam rooms, transcribing QME reports, and organizing files and EOBs.



Tourette's and Tic Disorders Clinic

• San Francisco, California, United States

• Clinic Coordinator

  • Oct 2011 - Jun 2015

  • Screen patients by performing over the phone intakes • Schedule new patients and utilize waitlist • Coordinating insurance coverage with the Billing Department • Screen patients by performing over the phone intakes • Schedule new patients and utilize waitlist • Coordinating insurance coverage with the Billing Department



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2007 - Nov 2011

  • Customer service • Product Knowledge • Opening express credit card accounts • Customer service • Product Knowledge • Opening express credit card accounts



Dr. Kelly K. Wong Pediatrics

• San Francisco, California, United States

• Front Desk Receptionist

  • Sep 2007 - Mar 2011

  Front and back office duties include but are not limited to: greeting and checking in patients, collecting copayments, answering phones, scheduling patients, assisting physical examinations, and prepping exam rooms. Front and back office duties include but are not limited to: greeting and checking in patients, collecting copayments, answering phones, scheduling patients, assisting physical examinations, and prepping exam rooms.



Horizons

• San Francisco, California, United States

• Peer Educator Internship

  • May 2007 - Jun 2007

  Public speaking about domestic violence Public speaking about domestic violence