Experience

Aidace

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Customer Experience

  • Feb 2023 - Present



Comprehensive Healthcare Solutions

• Payor Tracker



Medicaid Done Right

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Regional Manager

  • Feb 2019 - Dec 2021

  Regional Manager overseeing 70+ SNF/ALF facilities across Illinois, Indiana, Michigan, and Ohio. Business to Business customer service professional. Lead a team of 8 remote Medicaid Representatives for our contracted Skilled Nursing Facilities. Effectively trained team members on Medicaid policy and procedure, and capture all months of Medicaid needed. Expertise in complex and denied case resolution. Engaged in new client roll out, demos, as well as monthly AR review calls. Regional Manager overseeing 70+ SNF/ALF facilities across Illinois, Indiana, Michigan, and Ohio. Business to Business customer service professional. Lead a team of 8 remote Medicaid Representatives for our contracted Skilled Nursing Facilities. Effectively trained team members on Medicaid policy and procedure, and capture all months of Medicaid needed. Expertise in complex and denied case resolution. Engaged in new client roll out, demos, as well as monthly AR review calls.



MedData

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Patient Advocate

  • Mar 2016 - Apr 2019