Experience

Tonkin Family of Dealerships
• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee
• Accounts Payable Clerk

  • Nov 2018 - Present


First Tech Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Senior Collector

  • Jan 2010 - Nov 2015

  - Led teams of collectors in the auto, unsecured, and mortgage/equity units. - Became a department-wide resource concerning systems, policies and procedures, wrote and edited numerous policies and procedures - Established relationships within other departments and business units in order to facilitate and expedite the best possible outcomes for our members - Tracked unit performance weekly, forecasted and adjusted business strategy accordingly - Conducted calls with emotional members discussing sensitive financial matters, performed in-depth analysis of personal finances, and provided members with education and support - Actively participated in department and organization projects, including writing procedures, leading training sessions and running point for the Special Assets Management Agile team’s go-live phase of the DNA 4.0 Upgrade - Co-captained the most successful food drive to date in the Michael E. Osborne building - Co-chaired the First Tech checkpoint at the March of Dimes March for Babies, where we earned the highest-number of votes in Portland MOD history for first-time participants Show less



Financial Asset Management Systems

• United States
• Financial Services
• 1 - 100 Employee

• Unit Manager

  • Jan 2007 - Jan 2010

  - Oversaw a team of 10 collectors. - Coached staff and tracked individual and team performance. - Performed skiptracing to locate and contact people in default on their federal student loans, made repayment arrangements, and referred for administrative wage garnishment. - Performed consistently in the top three in all categories. - Oversaw a team of 10 collectors. - Coached staff and tracked individual and team performance. - Performed skiptracing to locate and contact people in default on their federal student loans, made repayment arrangements, and referred for administrative wage garnishment. - Performed consistently in the top three in all categories.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Processor, Teller, Collector

  • Oct 2000 - Sep 2006

  - Performed batch processing of checks and data entry - Called members to assist them with direct deposit and discuss repayment of overdrawn deposit accounts - Processed merchant and consumer cash/check transactions - Handled customer service concerns - Referred customers to personal bankers, investment specialists, and mortgage loan consultants for additional products. - Earned numerous awards, most notably a contest for highest number of successful sales referrals to our payroll service. Show less