Experience

GreekBill
• United States
• Financial Services
• 1 - 100 Employee
• Account Administrator

  • Jul 2009 - Present


Citi Residential Lending

• Financial Services
• 100 - 200 Employee

• Insurance Representative

  • Aug 2007 - Apr 2011

  Worked as an associate in both the Optional Insurance and Hazard Insurance Departments. Handled all billing for private mortgage insurance. Performed general administrative duties. Worked with vendor contacts to resolve outstanding issues with research and to complete audit files. Created desktop reference guides detailing policies and procedures for agency tasks. Performed loan level research on a variety of issues related to hazard insurance. Performed monthly audits for several different business areas. Worked in conjunction with the Escrow Department and Home Retention Group to process loan modifications. Built and maintained a status submission log for loan modifications. Processed data related to preparing acquired loans for production. Show less



Assurant Specialty Property

• Customer Care Rep II

  • Nov 2005 - Aug 2007

  Provided phone support to homeowners, insurance agents, insurance company representatives, and mortgage company representatives. Performed system updates and placed outbound calls to vendors. Participated in creating and facilitating a refresher training course for the Customer Care Unit and participated in inter-departmental initiatives. Provided mentoring for new hires in the Customer Care Unit. Cross trained employees from other departments to the procedures of Customer Care. Provided phone support to homeowners, insurance agents, insurance company representatives, and mortgage company representatives. Performed system updates and placed outbound calls to vendors. Participated in creating and facilitating a refresher training course for the Customer Care Unit and participated in inter-departmental initiatives. Provided mentoring for new hires in the Customer Care Unit. Cross trained employees from other departments to the procedures of Customer Care.



Dunhill Staffing Services

• Temporary Employee

  • Aug 2005 - Nov 2005

  Assigned as a temporary employee to perform job duties in the Customer Service and Policy Validation Units at Safeco FIS (which became Assurant Specialty Property). Assigned as a temporary employee to perform job duties in the Customer Service and Policy Validation Units at Safeco FIS (which became Assurant Specialty Property).



Max & Erma's

• Restaurants
• 100 - 200 Employee

• Server/hostess/busser/expiditor

  • Sep 2000 - Dec 2004

  Greeted and seated guests, served meals, ran an efficient kitchen line, and maintained a clean and aesthetically pleasing environment for guests. Responsible for training over 20 new servers. Received a 100% rating on a Secret Shopper Report. Greeted and seated guests, served meals, ran an efficient kitchen line, and maintained a clean and aesthetically pleasing environment for guests. Responsible for training over 20 new servers. Received a 100% rating on a Secret Shopper Report.