Experience

Miller Insurance Brokers Inc

• Canada
• Insurance
• 1 - 100 Employee

• CSR

  • Jul 2019 - Present



Bruce County Public Library

• Canada
• 1 - 100 Employee

• Library Clerk

  • Jul 2009 - Jul 2019

  Providing a range of services to Public Library members and visitors, including readers advisory, assistance in locating materials within the branch, placing hold requests on materials that are outside of the Bruce County Library system and provide assistance to patrons requiring technology troubleshooting while using public computers or personal devices.• Greet Library members and visitors with a professional and friendly manner providing a comfortable, welcoming environment. • Perform a multitude number of tasks including but not limited to, receiving Library materials to be checked in, prepare library materials to be delivered to other branch locations via courier, and the removal of old, out-of-date or damaged materials from the Library collection. • Creation and implementation programs for the public including children, young adults and adults. • Gathering library materials to create relevant themed displays of interest to the public.



Meridian Credit Union

• United States
• 1 - 100 Employee

• Service Support Representative

  • Jan 2008 - Oct 2014

  Meridian Credit Union is one of Canada’s largest credit unions with operations specific to Ontario, delivering a full range of financial services inclusive, but not limited to the offering of loans, mortgages, investment and savings.Service Support Representative (SSR)February 2010 – October 2014 Compliance-based role requiring accurate and diligent fiscal documentation as it relates to the day-to-day branch operations with required reports created and provided on daily basis to both Branch Manager and Assistant Branch Manager alike.• Continual monitor and auditing of internal branch general ledger accounts, with regular quarterly reports remitted to eCAS or Corporate Office with all entries explained and accounted for• Maintained and adhered to acceptable cash amounts on premise compliant with the Deposit Insurance Corporation of Ontario in coordination with corporate loss prevention activities• Reviewed and verified transactional activities performed at on-site and remote Automated Banking Machines with creation of weekly reports based on findings• Provided administrative support to branch managerial and sales staff inclusive of document preparation, remittance, filing, and auditing• Provided regular and on-going training, coaching, and mentoring relative to experience and knowledge of branch operations to fellow colleagues• Investigated and resolved all Member complaints with expedient time line and action• Identifying prospective sales opportunities with related referral to the appropriate sales staff, resulting in an increase in overall profitability and revenue to branchMember Service Representative (MSR) January 2008 - February 2010Provide a range of services to Members including responding to Member’s enquiries, reviewing needs and making appropriate product-based recommendations that may include referrals to appropriate branch sales staff for further discussion.