Product Manager

• Jun 2018 - Present

Sr. Business Analyst, Adoption & Change Management, ConnectingOntario NER

• Sep 2017 - May 2018

• Manage relationships with health sector partner organizations across the continuum of care• Support regional service delivery partners to onboard community care sites to access the ConnectingOntario ClinicalViewer• Track and analyze issues, challenges and queries raised during the implementation process• Prepare and review reports, discussion papers, briefing notes and presentations

Sr. Business Analyst, Communications, ConnectingOntario NER

• Oct 2014 - Sep 2017

• Prepared and created work plans, presentations, strategies for various stakeholder groups for the ConnectingOntario Northern and Eastern Region (NER) Program • Demonstrated excellent stakeholder relationships with executives• Documented the program strategy and maintained an integrated plan for all governance committees and working groups to prioritize and reflect goals as they relate to the execution of the strategy

Sr. Project Analyst, ConnectingGTA (cGTA)

• Feb 2012 - Oct 2014

• Supported and developed work plans for multi-stakeholder governance framework involving Steering Committees and various working groups for the ConnectingGTA Project• Worked closely with Program Clinical Leads to execute on strategic clinical engagement plan• Developed and managed documentation required to support committees and working groups including: power point presentations, meeting summaries• Supported efforts to capture lessons learned from stakeholders to improve processes and materials on a regular basis

Program Aide

• Jul 2007 - Feb 2013

• Assisted in the planning, organization and implementation of meaningful programs for the residents• Maintained appropriate resident and department records including assessments and evaluations of planned programs • Maintained effective communication and good human relations with residents, families, volunteers and staff of all departments • Assisted in the planning, organization and implementation of meaningful programs for the residents• Maintained appropriate resident and department records including assessments and evaluations of planned programs • Maintained effective communication and good human relations with residents, families, volunteers and staff of all departments

Client Information Specialist

• Dec 2009 - Feb 2012

• Provided customer service to Health Service Providers in various community care sectors (CMH, LTCH, CSS) on issues related to the implementation of the assessment records• Obtained in-depth knowledge of electronic health care system in various community sectors, specifically mental health and how electronic assessments help support clients• Tracked issues, identified trends, developed reports and escalated issues as required• Assisted with project planning, scheduling, and training for implementation of assessment record tools (OCAN & IAR)