Amanda Provenzano
Patient Registration Specialist at Capital City Surgery Center, LLC- Claim this Profile
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English Native or bilingual proficiency
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Bio
Tajuana Lordeus, DMSc, PA-C, CAQ-Psychiatry
Amanda and I worked together for about a year in a pain management clinic. She was very thorough in her position as a referral coordinator. Amanda would often attempt to assist clients in many ways as well as obtain a detailed clinical picture for us clinicians. I highly recommend Amanda as a motivated and meticulous employee!
Tajuana Lordeus, DMSc, PA-C, CAQ-Psychiatry
Amanda and I worked together for about a year in a pain management clinic. She was very thorough in her position as a referral coordinator. Amanda would often attempt to assist clients in many ways as well as obtain a detailed clinical picture for us clinicians. I highly recommend Amanda as a motivated and meticulous employee!
Tajuana Lordeus, DMSc, PA-C, CAQ-Psychiatry
Amanda and I worked together for about a year in a pain management clinic. She was very thorough in her position as a referral coordinator. Amanda would often attempt to assist clients in many ways as well as obtain a detailed clinical picture for us clinicians. I highly recommend Amanda as a motivated and meticulous employee!
Tajuana Lordeus, DMSc, PA-C, CAQ-Psychiatry
Amanda and I worked together for about a year in a pain management clinic. She was very thorough in her position as a referral coordinator. Amanda would often attempt to assist clients in many ways as well as obtain a detailed clinical picture for us clinicians. I highly recommend Amanda as a motivated and meticulous employee!
Credentials
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Microsoft Office Specialist: Excel Associate (Office 2019)
MicrosoftApr, 2023- Nov, 2024 -
Microsoft Office Specialist: PowerPoint Associate (Office 2019)
MicrosoftApr, 2023- Nov, 2024 -
Microsoft PowerPoint 2019 Introductory
PearsonApr, 2023- Nov, 2024 -
Microsoft Word 2019 Introductory
MyLab ITFeb, 2023- Nov, 2024 -
Health Insurance Specialist
Johnston Community CollegeMay, 2013- Nov, 2024 -
Medical Administration Specialist
Johnston Community CollegeMay, 2013- Nov, 2024 -
Medical Transcription
Johnston Community CollegeMay, 2013- Nov, 2024
Experience
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Capital City Surgery Center, LLC
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Registration Specialist
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Aug 2021 - Present
Complete registration process with patients including confirming demographic and insurance information, as well as collecting copay and/or surgical deposit. Link Health & Physicals from surgeons office to patient file using EPIC and One Medical Put together patient information packets for referring surgical offices Assist collections with making phone calls to make patients aware of their expected responsibility for their upcoming surgery. Help patients apply for Care Credit or set up an in-house payment plan if necessary. Assist medical records department as necessary. Assist other sections of the business offices as needed. Show less
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ADVANCED SPINE AND PAIN CENTER, P.A.
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United States
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1 - 100 Employee
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Referral Coordinator
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Oct 2016 - Aug 2021
Ensured incoming referrals were accurately processed and quickly scheduled, including verifying insurances and obtaining necessary authorizations. Processed all incoming and outgoing referrals for 7 physicians across 5 different locations. Created method to track new patient trends for individual providers as well as the practice as a whole using Excel. Recorded and filed patient records including processing medical records requests. Maintained an organized system for logging both incoming and outgoing referrals. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Assisted the billing department in entering charges as needed. Obtained and maintained authorizations for all OptumVA patients. Assisted the front end with overflow phone calls as well as assisting in the check in/out process. Built a successful working relationship with referring offices. Show less
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Associated Urologists Of Cny
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United States
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Hospitals and Health Care
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Care Coordinator
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Mar 2016 - Aug 2016
Scheduled all office appointments & outpatient surgeries for patients.Obtained and input patient demographics and basic payer information into computer system; updated information as necessary when booking appointments.Processed new patient referrals and various procedure and surgical authorizations.Scanned in and appropriately placed patient documents into Urochart (ie,patient paperwork, including new patient forms, lab, CT, X-ray and pathology results, correspondence, outside records and other documents as necessary. Collaborated with medical records staff as needed.Handled all telephone calls for physician and nurse when clinical team was in clinic; took messages as necessary, and prioritized urgent calls appropriately.Prepared patient charts for visits and surgeries ahead of time.Manage physician’s incoming and outbound referrals.Educated patients about their Care Team; helped to set patient expectations regarding who to call and how calls/concerns would be managed. Show less
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Patient Services
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Sep 2014 - Mar 2016
Greeted customers and visitors in polite, prompt and helpful manner. Provided any necessary instructions/directions including insurance co-pays, medical records requests, etc.Registered new patients and established patients; used multiple software systems to track patient processing and generate information necessary for billing.Updated patient insurance information and demographics, collected and recorded co-payments, provided any necessary forms needing completion,and obtained required signatures as necessary.Answered phones in pleasant manner, assisted with patient (customer) needs expeditiously. Show less
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Food Lion
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United States
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Retail
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700 & Above Employee
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Back-up Retail Pricing Coordinator
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Dec 2013 - May 2014
Responsible for proper pricing in the store. Replaced tags for each item that incurred a change in price throughout all departments. Scanned the product or tag for each price change to ensure accuracy.Mai5ntain signage for displays during the price change process. Made tag corrections on any item not transmitted according to price changes. Ord5er and maintain all Warehouse and Direct Store Delivery (DSD) replacement shelf tags on a weekly basis.Maintained tags for new items and ensure that the items scan correctly. Show less
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Specialty Merchandising Associate
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Aug 2013 - Dec 2013
Provided quality customer service to our customers through the Specialty Merchandise section, which included Specialty Foods, General Merchandise, Health and Beauty Care (HBC) and J-Hook program. Engaged and interacted with customers to create a positive shopping experience. Ensured proper ordering of Specialty Merchandise, General Merchandise, Specialty Foods and the J-Hook program. Cleaned shelves on a regular basis. Monitored expiration dates per Standard Practice. Remo5ve any damaged, soiled, crushed, out-of-date, or product not fit for sale from shelves, ensuring only saleable merchandise was on shelves. Conditioned Specialty Merchandise and HBC sections and works closeouts and deleted items daily. Found more efficient ways to perform the job and sought to reduce costs and improve labor productivity. Adhered to all company guidelines, policies and standard practices. Ensured department displays were kept clean and tidy, including back stock areas.Ensured departmental ordering was completed and stock volumes managed appropriately.Minimize theft: used alpha boxes where possible on high-value items.In six weeks’ time, reduced the holes in the department from 260 to 60. Company goal is 100 holes. Show less
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Cash Office
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Sep 2010 - Aug 2013
Assisted the Customer Service Sales Manager and the Assistant Customer Service Sales Manager in maintaining Food Lion customer service standards according to the Front End Standard Practice Manual. Maximized sales by providing extraordinary customer service and minimized shrink through proper utilization of Standard Practices. Responsible for providing direction and instruction to cashiers and baggers.Maintained current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, checks, Western Union, Money Orders, and Coin-star.Performed the Sales Associate and Service Associate duties as needed. Counted money in cash drawers at beginning and end of shifts to ensure correct amounts and adequate change.Answered customer questions and provided information on store policy as well as resolving customer complaints.Opened and closed store per company policy and standards.Assisted with making the weekly schedule. Show less
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Lowes Foods
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United States
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Retail Groceries
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700 & Above Employee
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Cash Office
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Aug 2005 - Sep 2010
Performed Sales, Cash and Invoice Accounting (process payments, weekly cash report). Performed all Cash related activities such as bank deposits, cashier loans/pickups, daily cash balancing, and processing of returned checks. Insured Cash Office Security at all times by maintaining single accountability of cashier tills and supplies needed for the front end and cash office. Monitored cashier/bagger performance with surprise till and detail tape audits. Processed customer orders as needed to maintain the "no noticeable wait" philosophy. Supervised and insured every customer received the fastest and most pleasant checkout experience possible through enforcing the No Noticeable Wait policy. Managed customer traffic flow. Worked with Store Management to ensure schedule is written to maximize desired level of service. Handled customer requests, refunds and check approvals. Ensured front end and parking lot are free of debris and clutter. Monitored and enforced all front end policies related to Asset protection and Shrink Control. Provided training and direction to all front end employees. Communicated problem areas to the Customer Service Manager. Brought store from 4th to 1st in the district for March of Dimes donations for 2 years in a row. Show less
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Education
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2011 - 2014
Johnston Community College
AAS, Medical Office Administration -
1999 - 2003
West Babylon Senior High School
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2023 -
Wake Technical Community College
Associate's degree, Health Care Administration -
2023 -
Wake Technical Community College
Associate's degree, Health/Health Care Administration/Management
Community
