Experience

Crust - a baking company

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Technical

  • Feb 2021 - Present

  • Meet high standards of production and presentation of macarons, tarts, eclairs, candy, pies, and more to meet fluctuating business needs. • Maintain accurate inventory and production lists to ensure product is made and distributed as required. • Collaborate with management on the research and development process for new products. • Independently develop new bimonthly macaron flavors as scheduled while documenting new recipes. • Document processes and workflows to maintain continuity of production quality.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Genius Admin

  • Apr 2018 - Feb 2021

  • Manage and coordinate all aspects of phone and computer repair including prioritizing repairs, maintaining inventory, and shipping and receiving all devices sent to an off-site repair facility. • Communicate with customers regarding their repairs, including updates on findings, notification of repair completion, and answering questions while focusing on finding solutions that are best for the customer. • Act as a "gatekeeper" for the repair room by maintaining visual standards, ensuring technicians have a clear understanding of expectations for repairs, and providing guidance on a variety of customer service situations.



Business Lab, LLC

• United States
• Business Consulting and Services

• Client & Partner Facilitator

  • Jun 2017 - Apr 2018

  • Manage company projects, indluding maintaing documentation and keeping track of deadlines. • Prepare and review proposals for potential new clients by incorporating information from multiple different sources, including emails and in-person conversations. • Upload client financials into an accounting system while ensuring accuracy. • Manage company projects, indluding maintaing documentation and keeping track of deadlines. • Prepare and review proposals for potential new clients by incorporating information from multiple different sources, including emails and in-person conversations. • Upload client financials into an accounting system while ensuring accuracy.



NC State Student Centers

• United States
• Medical Practices

• Building Manager

  • Mar 2016 - Apr 2017

  • Ensured the safety and security of a 280,000sq. ft. university student center by assessing needs of guests, addressing facilities issues, and responding to and managing incidents and crisis situations.• Oversaw a team to complete room setups for up to 1200 guests and client interactions for events held in the facility.

• AV Technician

  • Jul 2015 - Apr 2017

  •Support, maintain, and facilitate the audio visual equipment for programs and events within the University Student Centers. •Provide excellent customer service by ensuring that events run smoothly and without technical issues by communicating with the client and event staff anticipating needs and addressing concerns with a cheerful attitude.



Help One Now

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Executive Assistant

  • Sep 2015 - Feb 2016

  • Coordinate the founder’s schedule, travel plans, and other daily tasks.• Conduct preliminary research for the founder as preparation for blog posts.• Assist with planning company events, including fundraising dinners and staff retreats

• Intern

  • Apr 2015 - Sep 2015

  • Create and send packages to new sponsors, along with other various administrative duties.• Organize and prepare data for donor database switchover.• Maintain accurate records pictures for almost 2,000 children in the sponsorship program• Communicate changes in donor database and updates for children in the system to their sponsors• Create and maintain a system for tracking monthly donations given via check.



Rave! Catering

• Waitstaff

  • Aug 2014 - Aug 2015

  • Coordinated the set up and break down of casual and formal events of ten to 900 guests • Served clients and customers in luxury suites at sporting and other events • Coordinated the set up and break down of casual and formal events of ten to 900 guests • Served clients and customers in luxury suites at sporting and other events

• Jr Cost Analyst

  • Jun 2011 - Aug 2015

  • Implemented Microsoft Dynamics CRM: input data for contacts, clients, leads, invoices, and marketing information. Also compiled a service catalog. • Planned corporate events for the business for 50 guests • Assisted with the transition to a new office by helping select furniture and decorations • Implemented Microsoft Dynamics CRM: input data for contacts, clients, leads, invoices, and marketing information. Also compiled a service catalog. • Planned corporate events for the business for 50 guests • Assisted with the transition to a new office by helping select furniture and decorations