Experience

The Richards Group - Financial, Insurance & HR Solutions

• United States
• Insurance
• 1 - 100 Employee

• Senior Account Manager, Employee Benefits

  • Mar 2022 - Present

• Account Manager

  • May 2019 - Mar 2022

  Brattleboro, Vermont



C&S Wholesale Grocers

• Claims Coordinator

  • Aug 2015 - May 2019

  Review claims put in by customers regarding shortages in product they ordered from C&S.

• Quality Assurance Clerk

  • Dec 2014 - Aug 2015

  Worked with the quality assurance audit and audit reporting teams. Entered data from audits into computer systems to allow analysts to run reports from the information entered.



Nova Scotia Health Authority

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Dispatcher

  • Sep 2011 - May 2014

  Halifax, Canada Area Answered calls through the Infinity Software Program with a customer service attitude. Entered tasks into the Porter Tracking System as well as assigned the tasks to designated Porter Escorts to be completed as efficiently as possible. Determined which tasks are critical and ensure they are assigned as soon as possible. Constantly monitored the progress of each assigned task from start to completion to ensure they were completed in a timely manner.

• Porter Escort

  • May 2009 - May 2014

  Halifax, Canada Area Efficiently transported patients throughout the hospital and ensured they arrived at their appointments on time. Transported body organs, specimen and medication from various locations in the hospital to their designated labs or nursing units. Promptly provided assistance to patients and hospital staff in need.



Service Nova Scotia

• Clerk I

  • Sep 2012 - Nov 2012

  Halifax, Canada Area Maintained an online filing system for carriers and oversized vehicle registration in Nova Scotia. Answered phone inquiries regarding the National Safety Code and how it applies to oversized vehicles and carriers. Coordinated driving school registration and maintain an online filing system of student driver lists sent in by the driving schools. Created Excel spreadsheets to develop a new contact list of all the vehicle service centers located throughout Nova Scotia.



Emera

• Canada
• Utilities
• 400 - 500 Employee

• Administrative Assistant

  • Jun 2008 - Sep 2008

  Halifax, Canada Area Arranged meetings, made travel arrangements, managed calendars and email. Prepared requisitions and receiving on purchase orders, handled mail and courier delivery and maintained a filing system to keep track of mail and purchases. Used Word processing, Development of Excel spreadsheets, and PowerPoint presentations to work on engineering projects dealing with power line route throughout Nova Scotia.