Experience

Asian Pacific American Network of Oregon (APANO)

• Social Justice Resident Artist

  • Sep 2020 - Present

  Collaborating with local artists and community members to research and create artwork that highlights social justice issuesDeveloping public projects, and showcasing work in the 2020/2021 East Portland Arts and Literary Festival targeted to help build pathways to preserve and sustain connections between neighborhood residents to cultivate community resiliency and a strong social fabric.Providing a transformative space nurturing engagement leadership and change agents by hosting art… Collaborating with local artists and community members to research and create artwork that highlights social justice issuesDeveloping public projects, and showcasing work in the 2020/2021 East Portland Arts and Literary Festival targeted to help build pathways to preserve and sustain connections between neighborhood residents to cultivate community resiliency and a strong social fabric.Providing a transformative space nurturing engagement leadership and change agents by hosting art making activities festivals discussions artist residency’s events, weaving the values knowledge and experiences of APANO, local artists and community residentsProviding platform that amplifies the knowledge and resources available in the community in areas of resilience Show more Show less



Unitus Community Credit Union

• Member Advocate

  • Nov 2019 - Oct 2020

  Work with members in-person to leverage excellent consultation and sales skills to proactively assist new and existing members to open new accounts, apply for loans, and learn about and be referred to other lines of businessPerform all types of monetary/non-monetary transactions using knowledge of fraud prevention, excellence in service and accuracy in transactions processedContinuously develop knowledge of credit union products and services and the internal computer systems used to… Work with members in-person to leverage excellent consultation and sales skills to proactively assist new and existing members to open new accounts, apply for loans, and learn about and be referred to other lines of businessPerform all types of monetary/non-monetary transactions using knowledge of fraud prevention, excellence in service and accuracy in transactions processedContinuously develop knowledge of credit union products and services and the internal computer systems used to manage member accountsCollaborate with other staff in branches or departments to research and resolve questions or concerns.Exceed sales and service goals designed with a member focus Show more Show less



Aspiration

• Operations Disputes Agent

  • Jul 2018 - Oct 2019

  Managed and reviewed electronic customer contactIdentified disputes through customer contact sent by email and messagingWorked closely with the Disputes team to communicate possible customer disputesReviewed tickets and reaching out to customers via emailDiligently reviewed disputes and meeting daily SLAsProcessed and decisioned Regulation E fraud, error claims, as well as merchant disputes



ROSE Community Development Corporation

• Communications Intern

  • Jan 2019 - Apr 2019

  Assist the Communications &Fundraising Manager with all aspects of communications through several social media platforms and online newsletters.  Manage donor database system; enter new contacts and donors, process individualdonations/sponsorships and assist with database clean-up effort in Little Green Light (LGL) Create content and schedule social media posts for Facebook, Instagram, Twitter and E-newsletter Develop communications strategy for open house events for two… Assist the Communications &Fundraising Manager with all aspects of communications through several social media platforms and online newsletters.  Manage donor database system; enter new contacts and donors, process individualdonations/sponsorships and assist with database clean-up effort in Little Green Light (LGL) Create content and schedule social media posts for Facebook, Instagram, Twitter and E-newsletter Develop communications strategy for open house events for two properties opening in 2019. Complete several Resident Storytelling featurettes to be used in future communications. Creating content that is consistent, mission-driven, and thoroughly edited. Show more Show less



Nike

• Sales Associate

  • Feb 2018 - Oct 2018

  Utilized sales techniques, product knowledge to connect customers with the right product and drive salesEstablished bond between consumer and brand by providing premium service and adapting brand stories to the retail settingProvided knowledge of various store departments, operated cash register for transactions, Processed shipments, inventory, stocked floor, perform cleaning duties, and built visual displays



National Association of Music Angels

• Public Relations Communications Intern

  • Sep 2017 - Feb 2018

  Assisted the Communications & Fundraising Manager with all aspects of communications through several social media platforms and online newsletters. Managed donor database system; entered new contacts and donors, processed individual donations/sponsorships and assisted with database clean-up effortManaged all social media accountsAssisted with and created social media content and results reportsAssisted in researching and vetting new leads based on tracked media coverage



U.S. Bank

• Fraud Liason Representative, Personal Banker

  • Mar 2016 - Sep 2017

  Obtain/update demographic information, verifying caller identity, account detailsDetect suspicious caller behavior and account activityAdvise customers of expectations, time-frames, and documents needed for claim process Answer questions regarding current products and services &/or refers customer questions to appropriate departmentsComplete call registration/call reports Make payments, account transfersProvide account, transaction and merchant details for… Obtain/update demographic information, verifying caller identity, account detailsDetect suspicious caller behavior and account activityAdvise customers of expectations, time-frames, and documents needed for claim process Answer questions regarding current products and services &/or refers customer questions to appropriate departmentsComplete call registration/call reports Make payments, account transfersProvide account, transaction and merchant details for customersTaking in customer feedback and complaintsFiling credit report dispute claims, fraud claims, and transaction disputesClose/open accounts, place alertsProvide claim status updatesEducating customers on fraud prevention Show more Show less



Nike

• "Athlete" Sales Associate

  • Jun 2014 - Mar 2016

  Served as a product knowledge resource for consumers and entry level associates.Sought educational opportunities to develop advanced level specialized knowledge about selling Nike products and culture, sales and service techniquesAssisted Leads, Senior Associates, and Managers in training entry level associatesAssisted with loss prevention efforts by providing proactive customer service



Peninsula Park Community Center

• Nature DayCamp Counselor/ Admin Assistant/ Receptionist

  • May 2014 - Aug 2014

  Responsible for overseeing day-camp youth ages 6-12 Managed and facilitated daily educational group activities, events, and field tripsAssisted with the overall academic coordination and structuring of program curriculum and eventsRegistered clients/took payments. Answered incoming calls. Greeted clients.Distributed mail/filed scholarship applications.



George Fox University: Nexus Phonathon

• Student Donor Services Representative

  • Feb 2014 - Apr 2014

  Outbound call representative, contacting and following up with alumni, parents and friends of the University to collect donations for student fund. Updating contact information/demographics, giving updates on special events at George Fox, as well as discussing involvement in the Student Fund.



Portland Parks & Recreation

• Citywide Recreation Team: Spring Break Intern

  • Mar 2014 - Mar 2014

  Researching information on Portland Community Centers. Making sure all information is needed on each Community Center's website, attending meetings to improve opportunities for teen employment, contributed to social media and Public Relation meetings, and organizing data researched. Assisting in coordinating 5k series.



Portland Parks & Recreation

• Youth Conservation Corps Crew Member

  • Jun 2010 - Aug 2013

  Build and maintain Portland's extensive network of trails in parks throughout the city.Work alongside City of Portland arborists and high climbers learning proper pruning techniques, maintaining the health of Portland's urban canopy, and increasing the safety of park patrons.