Experience

Guild Mortgage - NE Division (formerly known as Residential Mortgage Services)

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service Representative

  • 2021 - 2022

  (The Pre-Closing Review Specialist position was dissolved 12/2021. Transferred to Customer Service via remote Call Center) Fast-paced, procedure heavy position in a remote call-center atmosphere. Responsibilities included verifying and notating an average of 40-60 calls a day, handling sensitive information, issuing call backs, emailing, and filing documents as well as answering payment, escrow, insurance, tax, and other questions.

• Pre-Closing Review Specialist

  • Apr 2021 - Dec 2021

  South Portland, Maine, United States Multifaceted role focused on reviewing and updating loan documents before reaching Closing. Responsible for correcting and updating Wiring information, Insurance Policies, and other sensitive information as well as contacting law offices, insurance companies, and internal departments. Assisted Underwriters with Mortgage Loan Commitments and various projects as assigned, using Adobe Acrobat, Encompass, and Microsoft Excel.



Ahold Delhaize

• Netherlands
• Retail
• 700 & Above Employee

• Florist Manager

  • Apr 2008 - Apr 2021

  Beverly MA Responsibilities included balancing the department budget, customer care, and overseeing staff, monitoring sales trends, curating the sales floor, and communicating with vendors, upper management, and customers. A strong sense of design, a good eye for constructing engaging displays, and decorations for promotional events crucial to increasing sales. Essential retail knowledge including cash and tender processes; balancing cash drawer, efficiently computing change… Show more Responsibilities included balancing the department budget, customer care, and overseeing staff, monitoring sales trends, curating the sales floor, and communicating with vendors, upper management, and customers. A strong sense of design, a good eye for constructing engaging displays, and decorations for promotional events crucial to increasing sales. Essential retail knowledge including cash and tender processes; balancing cash drawer, efficiently computing change, correctly running credit card transactions, verifying customer identification, and approving bank checks. Show less



Melita Fiore Patisserie

• Barista

  • Jan 2016 - Aug 2016

  Salem, Massachusetts Served customers while exemplifying café recipes and standards. Maintained a clean and aesthetically pleasing pastry case and workspace and service area. Presented and packaged customer orders neatly and efficiently, while also preparing packaging materials in house. Scheduled customer orders for pickup, contacted and confirmed information with customers and kept schedules organized and timely. Encouraged repeat customers and facilitated sales by engaging customers with friendly… Show more Served customers while exemplifying café recipes and standards. Maintained a clean and aesthetically pleasing pastry case and workspace and service area. Presented and packaged customer orders neatly and efficiently, while also preparing packaging materials in house. Scheduled customer orders for pickup, contacted and confirmed information with customers and kept schedules organized and timely. Encouraged repeat customers and facilitated sales by engaging customers with friendly and informed suggestions. Show less



Citizens

• United States
• Banking
• 700 & Above Employee

• Contract Employee

  • May 2011 - Sep 2011

  Rhode Island Securely recorded, organized, and filed sensitive client information while using strong communication skills with law firms and internal departments. Entered information accurately and efficiently into a database, prioritizing time-sensitive tasks in order to meet deadlines. Contributed ideas and observations in group meetings, pursuing and attaining further efficiency and success, which was a very rewarding experience.