Experience

SUGARING NYC

• General Manager

  • Jun 2021 - Present

  New York City Metropolitan Area Successfully lead a multi-unit, multi-million-dollar enterprise, consistently elevating business performance. Collaborated with senior leadership to develop and implement policies and procedures, ensuring alignment with organizational goals. Conducted annual performance reviews, contributing to staff development and retention. Trained and mentored assistant general managers, assistant managers, and receptionists. Played a pivotal role in recruiting and onboarding new team members, emphasizing… Show more Successfully lead a multi-unit, multi-million-dollar enterprise, consistently elevating business performance. Collaborated with senior leadership to develop and implement policies and procedures, ensuring alignment with organizational goals. Conducted annual performance reviews, contributing to staff development and retention. Trained and mentored assistant general managers, assistant managers, and receptionists. Played a pivotal role in recruiting and onboarding new team members, emphasizing talent identification. Coordinated staff training sessions to ensure policy compliance and foster professional growth. Show less



Victoria's Secret Pink

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2019 - Jun 2021

  Brooklyn, New York Maintained an organized store environment, prioritizing customer and employee well-being. Collaborated with the store manager to review daily goals and KPIs, consistently exceeding targets. Coached employees in customer service and sales techniques, resulting in improved performance. Managed day-to-day operations, including scheduling shifts and assigning tasks, enhancing team efficiency. Directed employee tasks and time management, leading to enhanced customer experiences.

• Supervisor

  • Jul 2019 - Aug 2019

  Brooklyn, New York, United States Functioning as the Customer Sales Lead, demonstrating the ability to coach associates and concurrently leading the customer experience through demonstration and selling.



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Aerie Lead

  • Sep 2018 - Jul 2019

  Brooklyn, New York Communicate clear priorities and productivity goals for floorset team and hold self and team accountable for achieving them. Lead efficient and effective day to day store merchandising by ensuring that the store team understands and maintains AEO brand standards and sell through adjustments are held true to the floor set overview. Provide store management with productivity updates; proactively identify and communicate Associate performance issues.

• Sales Associate

  • Nov 2016 - Jul 2019

  Brooklyn, New York Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.



Aeropostale

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Nov 2015 - Feb 2017

  Brooklyn, New York Provide exceptional customer experience through offering assistance when needed, ensuring product is on the floor and sized appropriately, and all customers have a quick and efficient cash wrap experience.