CRO - AAPac

• Jan 2022 - Present

Regional Commercial Director - Africa, Asia & Pacifics

• Jan 2021 - Present

Commercial Manager

• Feb 2020 - Jan 2021

Skynamo is a Field Sales management and productivity app used by hundreds of manufacturers, distributors and wholesalers with sales teams in the field visiting customers on a regular basis.If your business has sales teams in the field selling products to existing customers, we should talk!

Sales Manager

• Aug 2019 - Feb 2020

Headquartered in Johannesburg, South Africa, we provide Outsourced Sales Management as a Managed Service to enterprises across South Africa's main business centers. With decades of combined sales and sales management experience, we make use of best practice leadership and sales management methodologies to drive your sales results in the direction you need them to go … upwards. Our management processes enable your sales function, the people that represent your company in the market place, to operate at their optimal levels. We keep teams motivated. We ensure they are professional. We coach and mentor into performance. Show less

Key Account Manager - Africa

• Jan 2018 - Jul 2019

Advising C-Level Executives, Functional Heads & HR leaders on sciencebased talent management solutions that enable them to transform their organisations by better selecting, assessing, and developing their employees. Identifying sales opportunities, building and presenting solutions, closing business, managing the growth of accounts and increasing awareness of SHL in market. • Client Portfolio Management: Manage & grow an existing portfolio of key strategic & enterprise clients. Initiate & develop strong business relationships across the organisations. • Networking: Generate business, ensure pipeline creation, share thought leadership • Diagnose the challenge - Design the strategy: through skillful probing ascertain clients' important business and talent needs, design the appropriate approach that will result in ROI for the client • Drive Sales: Gain client’s agreement on time-frames and next steps to navigate procurement, leverage urgency drivers & advance the close, all the while articulating value in client’s context • Talent Advisor: Create & deliver innovative client led solutions, delivering these presentations from board level to floor. Company representation to continually promote SHL in the market, act as a business owner, building & growing own business. • Project Management: Liaise with consultancy resources to ensure the highest quality delivery of client projects • Content development: Contribute to the creation and implementation of business planning and strategy execution. Develop, apply and share specialist content knowledge. • Knowledge management: Keeping abreast of market trends. Maintaining own knowledge of new and existing solutions, services, products including all new delivery mechanisms along with proactive professional development • Administration: accurate use of Salesforce (client/ opportunity management, forecasting & invoicing). • People development: Act as a mentor/ coach for less experienced colleagues. Show less

Key Account Manager

• Nov 2016 - Jan 2018

Advising C-Level Executives, Functional Heads & HR leaders on sciencebased talent management solutions that enable them to transform their organisations by better selecting, assessing, and developing their employees. Identifying sales opportunities, building and presenting solutions, closing business, managing the growth of accounts and increasing awareness of SHL in market. • Client Portfolio Management: Manage & grow an existing portfolio of key strategic & enterprise clients. Initiate & develop strong business relationships across the organisations. • Networking: Generate business, ensure pipeline creation, share thought leadership • Diagnose the challenge - Design the strategy: through skillful probing ascertain clients' important business and talent needs, design the appropriate approach that will result in ROI for the client • Drive Sales: Gain client’s agreement on time-frames and next steps to navigate procurement, leverage urgency drivers & advance the close, all the while articulating value in client’s context • Talent Advisor: Create & deliver innovative client led solutions, delivering these presentations from board level to floor. Company representation to continually promote SHL in the market, act as a business owner, building & growing own business. • Project Management: Liaise with consultancy resources to ensure the highest quality delivery of client projects • Content development: Contribute to the creation and implementation of business planning and strategy execution. Develop, apply and share specialist content knowledge. • Knowledge management: Keeping abreast of market trends. Maintaining own knowledge of new and existing solutions, services, products including all new delivery mechanisms along with proactive professional development • Administration: accurate use of Salesforce (client/ opportunity management, forecasting & invoicing). • People development: Act as a mentor/ coach for less experienced colleagues. Show less

Client Partner & Behavioural Specialist

• Nov 2014 - Nov 2016

A commercial role, with an additional specialised focus on the application of psychology in the workplace, to further develop the product and client offering. About Encentivize: "Paying specific attention to employee behaviour, needs & motivation, we consult clients on various aspects of change, culture, employee engagement & incentivizing staff in the workplace. Through the use of our in-house tools, such as our engagement platform and our rewards and recognition program, we are able to assist with analysing current environments, designing and implementing an appropriate strategy to drive certain behaviours in order to achieve the future desired state. • Gamification: Application in the HR space • Employee motivation, reward and recognition: Extrinsic vs intrinsic incentives and rewards, Peer recognition, Converting once off behaviour into habits, Appropriate recognition of employees whilest encouraging the right amount of competitive spirit, Adapting the approach to suit the industry, existing culture, environment and leadership approach • Behaviour Change: Application of Triggers, Nudge theory, Game Theory, Cognitive Bias, Social Norming, Loss Aversion and so on • Change Management: Developing & Utilising our in house change model • Behavioural Economics: Data collection, analysis and interpretation. • Employee Engagement: Data collection, scoring and reporting using our in house survey tool; interpretation of data and intervention design. • General Psychology: General application of psychological theory including the extent to which differences in generation, personality and motivation can have an impact on decision making. Key Words: Change Management Organisational Development Employee Relationships Reward and Recognition Peer Recognition Client Relationship Management Account Manager Sales Forecasting Market Penetration New Business Development Employee Engagement Consulting Behaviour Change Project Management Program Management Technology meets HR Show less

Employee Engagement Business Partner

• May 2016 - May 2016

We were asked to participate in the Design Thinking Workshop regarding the topic of Employee Engagement, held at the TFG Infotec Innovation Day. The workshop was run by Robert Bloom in conjunction with Sea Monster. We (Encentivize) hosted a stand in the technology display section, showcasing our program 'Workpoints' for the duration of the day, and I contributed to the discussion and problem solving session. We were asked to participate in the Design Thinking Workshop regarding the topic of Employee Engagement, held at the TFG Infotec Innovation Day. The workshop was run by Robert Bloom in conjunction with Sea Monster. We (Encentivize) hosted a stand in the technology display section, showcasing our program 'Workpoints' for the duration of the day, and I contributed to the discussion and problem solving session.

Business Owner & Consultant

• Oct 2010 - Sep 2015

Managing and delivering the end to end business of offering consulting psychometric services to organisations and individuals. The full psychometric function of assessing individuals and groups of individuals, from executive level to blue collar workers as well as minors. Adding value to my clients by providing people insights through the use of a variety of instruments, both computerized and paper and pencil, for the purpose of recruitment and selection, team building, succession and internal mobility, personal development and career counselling. • Accredited Instruments include: - Cognitive Process Profile (CPP), - Myers Briggs Type Indicator (MBTI), - General Reasoning (eg.GRT1 and 2), - Clerical Test (CTB2C) - Critical Reasoning (CRTB), - Various Personality Assessments (15FQ+, OPP, 16PF5) - Weschler Adult Intelligence Scale (WAIS-III) - Technical Tests including mechanical reasoning, spatial reasoning, visual estimation (TTB (SHL and Psytech)), - In basket exercises, role play exercises - South African Intelligence Scales (JSAIS, SSAIS) - Wide Range Assessment (WRAML) - Brainwave Vocational Counseling Tools - IMI Integrity Measure • Test Suppliers used: - Psytech, - Magellan, - Jopie Van Rooyen, - Brainwave, - SHL • Clients included: - Gijima - Department of Home Affairs - Department of Education - Eskom - Talent Emporium - Trennplast - South African Pharmacy Council - Private clients (Parents and students from a variety of schools) - St Peters High School Key Skills: - General Business Management - Consulting - Sales & Proposals - Marketing - Sourcing business - Relationship Management - Project & Resource Management Show less

Psychometrist

• Jan 2010 - Jul 2010

• Administration, scoring, interpretation and reporting, integration of various results, feedback. • Interviews: Intake interviews, Panel interviews, Structured and unstructured interviews • Profiling: developing a job profile that can be used for performance management at a later stage. • Client Relationship Management • Instruments used: CPP, GRT2, CTB2C, 15FQ+, 16PF5, TTB (SHL), LPCAT, In basket exercises, WAIS-III, MBTI, MRT, SRT, OPP, OPQ, many others. • Psychometric Theory, Principles and Statistics • Practice management, project management, data management, billing and pricing, proposals, networking • Scheduling of appointments, venues, computer rental, filing, etc. • Ethical considerations: ethical code, scope of practice, confidentiality, informed consent. • HPCSA knowledge: Labour Relations Act, Employment Equity Act, classification of tests, etc • Mentoring/ Coaching: coaching and counseling skills, training new interns, reviewing of and guidance on reports for final submissions • Uses of instruments: team workshops, self awareness, recruitment and selection, succession planning and skills development, skills assessment to identify training needs and development areas, career development, vocational counseling and subject choosing for Gr. 9 students. • Corporate Training: development, team building workshops using assessments, coaching and counseling skills, instruments used in HR Management, developing human potential. • MBTI: effective group workshops, team interplay and team building, individual differences – understanding the individual • Assessment Centre: Facilitating and observing group activities. e.g. Leaderless group exercise, Scoring and Interpreting In-basket exercises External activities: • Career Counselling: Approaches and techniques • Assessments with children • Bias in assessment & Cross cultural aspects of assessment • Interviewing & counseling skills, intake interviews • Various case studies and discussions Show less

Lecturer

• Jul 2009 - Oct 2009

Course: IMM - Consumer Buyer Behaviour (Contract Lecturer) • Presenting: Delivering/ presenting subject related group lectures (Groups of +-40 individuals, aged 18 – 26 years) using tools such as power point, projectors, white boards, flip charts, etc. • Planning and coordinating: Lesson planning, coordinating group activities. Following and delivering a structured course guide, according to a pacer/ training schedule. • Teaching: Ensuring the students have an understanding of the work, based on the major outcomes required from each section. Recognising individual strengths and weaknesses of students and structuring lectures accordingly. • Assessment and Evaluation: marking of test and exam papers, evaluating individual progress day by day plus adherence to regulations, evaluating bursary students with a monthly progress report • Oral Presentation work: developing and preparing appropriate exercise for students to show case their oral presentation skills, assessment of such an exercise including the design of appropriate assessment rubric to ensure standardized, unbiased review. Facilitating and giving pointers for improvement; training on “how to do an effective presentation” • Group work: preparing and adapting exercises in order to allow group work, engaging with the students to facilitate their understanding of the topic, encouraging learning through incentives, adapting exercises into light hearted activities and games, assessment of group functioning and outcomes achieved, assessment of own effectiveness as a facilitator. • Invigilation of tests and exams • Course work: lectures on general business management, including some aspects of HR, marketing, entrepreneurship, developing your own business plan, basic financials, understanding your market, how to research your market, types of companies and businesses, advertising and many other business related topics. Show less

Consumer Relations Amplifier

• Mar 2008 - Aug 2009

A customer relationship management role with a focus on wallet retention as well as growth. • Corporate Management: Be on point with brand and marketing, be up to date on latest legislation in the tobaccco industry • Marketing & Event Management: Encourage loyalty and create awareness of brand through both direct and indirect marketing initiatives, with continuous improvement • Relationship Management: Liaising and building lasting relationships with various internal and external stakeholders, including partner channel management • Communication Management: Continuous business communication across all spectrums, including to clients, consumers, colleagues and management. • Business Management: Target related reporting on completed activities and innovative approaches for future activities • Resource Management: Manage allocated budgets and resources • Asset Management: Responsible management of vehicle fleet • Territory management: Navigate through current territory strengths, weaknesses, opportunities and threats (SWOT) • Consumer Management: Consumer profiling and database management • Brand Management: Implementing national brand plans and cycle plans within the market. Growing and maintaining the brand’s market share and positioning within the market. • Competitor Analysis: Researching competitor activities within the market. Researching consumer trends within the market segment. • Training of new CRAs • Internal Courses completed: Emotional Intelligence, Stress management • Other responsibilities: Elected by my peers to represent the Johannesburg office on the consultation committee for the consultation process with regard to the restructuring/ retrenching of the department. The consultation committee was responsible for negotiating the terms of the restructuring/ retrenchment, in conjunction with BAT’s Head of Industrial relations, the Head of Consumer Marketing and other members of BAT’s HR team. Show less

Marketing Assistant/ Internal Sales Support

• Jul 2007 - Feb 2008

Responsible for the administrative tasks such as placing orders with appropriate providers, as well as constant engagement with the client (South African Breweries) in order to keep them up to date on the progress of current projects and to initiate new ones. • To be the point of contact between SAB and Hirt & Carter for SAB's point of sale advertising for their entire range of products. • Client relationship development and management/ maintenance, in day to day activities. • Training of various SAB staff (representatives and managers) in the use of our on line ordering system. (Training usually presented with a Powerpoint presentation at SAB offices.) • Telephonic point of contact for the help line for this on line ordering system. • Processing of orders including most point of sale advertising for small promotions up to and including national or regional campaigns, as well as branding of outlets (on premise and off premise outlets). • Follow up/ keeping track of orders through the production process. • Engaging effectively with all people involved in production line, both internal departments and external suppliers. • Ensuring orders are correct according to client’s specifications/ brief. • Approval of artwork before sending to the client (by liaising with SAB head office/ brand managers). • Constantly looking for new innovative ways of advertising/ branding - using new technology, using known technology in different/ new ways...etc. • Market research; Discovering consumers personal preferences, tastes and opinions of the point of sale advertising - which adverts appeal to them and why, for future use of point of sale for similar campaigns/ to develop a new campaign rather. Show less

Recruitment Consultant

• Mar 2007 - Jul 2007

The full recruitment function including understanding job specifications, sourcing candidates, interviewing candidates (of various levels), administrative duties and relevant interpersonal activities. • The full recruitment function: • Sourcing candidates (through a variety of methods including head hunting, web sites sourcing, referrals etc.). • Interviewing candidates • Developing a relationship of trust with each candidate and understanding their needs • Checking and restructuring of CV’s to send to the client • Follow up procedures including maintaining relationships with candidates (whether placed with our client or not). • Interacting with the other consultants is crucial in order to better place candidates. • APSO course completed. Show less