Head of Market Operations

• Nov 2022 - Present

Projects, Operations, Administration & Customer Service Officer

• Jun 2021 - Nov 2022

Compliance & Systems Manager

• May 2018 - Apr 2021

Services Manager

• Oct 2017 - May 2018

Risk and Compliance Manager

• Jul 2015 - Sep 2017

My responsibilities include but are not limited to;•Non-Conformance KPI monthly reporting •Provide monthly WHS&E Reports•Maintain and manage hazard reporting system•Manage reportable incidents, investigations•Complete monthly audits on work orders and report findings •Maintain Safe Work practices•Develop and implement standards of service and quality and ensure these are met•Conduct formal & ad hoc quality audits•Supply, manage and update all required Spotless insurances and licenses•Risk assessments •Develop, maintain and update the Risk Management Plan, Quality Management Plan, Safety Management Plan and Environmental Management Plans, Emergency Management Plan, all CMP documents•Investigate, review and report on environmental incidents•Maintain employee inductions & training register•Allocate and organise training courses for employees•Maintain & develop all compliance plans and process within contracts performance monitoring program•Recommend improvements in delivery or compliance to Contract Manager•Maintain and develop contract SWMS, risk registers, audit tools•Provide monthly compliance approvals•Maintain subcontractors licenses, insurances and SWMS•Develop subcontractor performance tool & conduct business audits of subcontractors•Maintain asset listings & registers of all vehicles, equipment, access permits/restrictions•Develop & Maintain training & induction matrix•Develop & Maintain Induction Packs•Health & Safety Representative Show less

Finance & Administration Manager

• Jul 2012 - Sep 2017

•Weekly report compiling of all sector contracts for Commercial Manager.•Weekly updating of stadia KPI results.•Updating of contractual monthly forecasting figures.•Weekly revenue reporting to stadia/venue landlords.•Monthly preliminary reporting prior to close of month’s revenue.•Balance sheet reporting, cash flow summaries, sector allocated/unallocated reporting each month end closes.•Month end balance sheet reconciliation. Budget uploads and forecast adjustments into Spotless network systems.•Liaising with Spotless senior management to obtain payment approval on stadia catering rights, franchise fees, majex approvals, new business approvals.•Interstate and local travel where staff training is required to ensure compliance within Spotless•Reconciliation of monthly rights & franchise calculations for all contract agreements for stadia, airports and venues including distribution to franchisee stakeholders.•Ensuring accuracy & approval of individual site majex requests and reconciliation•Assisting sites and managers in profit and loss reporting•Weekly aged debtor reporting, Quarterly site petty cash and safe audits•Daily processing of approved landlord, contractual and supplier invoices and reconciliation and processing of various sites contracts aged debtors accounts Show less