Experience

First Church of God

• United States
• Religious Institutions
• 1 - 100 Employee

• Office & Financial Secretary

  • Feb 2015 - Present



Western Reserve Group

• United States
• Insurance
• 100 - 200 Employee

• Administrative Assistant - IT Department

  • Sep 2004 - Mar 2014

  • Provides administrative support to CIO, Assistant Vice President and two Managers.• Answer and manage incoming and outgoing calls while recording accurate messages.• Assess urgency and priorities before accepting or declining appointments and meetings with the CIO.• Obtain signatures for financial documents and internal and external invoices.• Coordinate both phone and in-person interviews.• Greet numerous visitors, including VIPs, vendors and interview candidates.• Organize all new hire, security and temporary paperwork.• Assist with event planning, including associated travel and logistical arrangements.• Create detailed expense reports and requests for capital expenditures.• Distribute employee notices and mail around the office.• Open and properly distributed incoming mail.• Direct guests and route deliveries and courier services.• Manage office supplies, vendors, organization and upkeep.• Plan and coordinate logistics and materials for board meetings, committee meetings and staff events.

• Senior Customer Service Representative - Claims Department

  • Jan 2003 - Sep 2004

  • Ensured superior customer experience by addressing customers concerns, demonstrating empathy and resolving problems spot.• Assisted in various aspects of new automation projects (meetings, testing, etc.).• Operated switchboard.• Assisted internal and external personnel with technical issues related to Claims systems as well as PC support.• Gathered data and created/maintained daily, monthly, yearly reports in MS Excel and MSAccess.• Set reserves and issued payments as well as set up new losses in the Claims systems.• Backed up for primary user for Pathways CCC Estimates (estimating program).• Mastery of customer service management systems and databases.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Acted professionally and patiently when addressing negative customer feedback.

• Customer Service Representative - Claims Department

  • Aug 1992 - Jan 2003

  • Effectively managed a high-volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints empathetically and professionally.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Answered product questions with up-to-date knowledge of Claims systems.• Developed reputation as an efficient service provider with high level of accuracy.• Directed calls to appropriate individuals and departments.• Asked open-ended questions to assess customer needs.• Transcribed Claims statements between Claimant/Adjuster.

• Clerical - Auto & Claims Department

  • Dec 1991 - Aug 1992

  • Drop filing documents and files.• Gather supplies for external staff.• Sorted and distribute mail.