Amanda McRitchie
Patient Care Assistant - Emergency & Critical Care at Canada West Veterinary Specialists- Claim this Profile
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Bio
Credentials
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Exceeding Customer Expectations in Public Service
BC Municipal Safety Association -
Incident Investigations
British Columbia Municipal Safety Authority -
Occupational First Aid - Level 2
Traumatech -
Respectful Conduct in the Workplace
British Columbia Municipal Safety Authority -
Safety Committee Member Responsibilities
British Columbia Municipal Safety Authority -
Worksite Safety Inspections
British Columbia Municipal Safety Authority
Experience
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Canada West Veterinary Specialists
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Canada
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Veterinary Services
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1 - 100 Employee
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Patient Care Assistant - Emergency & Critical Care
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Jul 2020 - Present
• Support 10 Veterinarians in their day-to-day activities within the Emergency and ICU departments • Communicate with clients hospital admission procedures and Covid-19 protocols• Create treatment estimates, create and process invoices, process payments, ensure accuracy of daily invoicing for hospitalized patients, and provide daily updates to clients• Appropriately triage incoming patients, logging details into Triage database
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VCA Canada
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Canada
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Veterinary
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300 - 400 Employee
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Technician Assistant - Emergency
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Oct 2018 - Jun 2020
• Support 2 Veterinarians in their day-to-day activities within the emergency department at the Animal Hospital• Accountable for identifying medical issues, identifying treatments, and communicating options with owners • Maintain a steady and manageable patient flow by overseeing the new patient intake and discharge procedures• Advise owners on after-care procedures for their pets and mediate highly emotional and contentious situations… • Support 2 Veterinarians in their day-to-day activities within the emergency department at the Animal Hospital• Accountable for identifying medical issues, identifying treatments, and communicating options with owners • Maintain a steady and manageable patient flow by overseeing the new patient intake and discharge procedures• Advise owners on after-care procedures for their pets and mediate highly emotional and contentious situations Key Achievements:✔ Designed and instituted an enhanced Triage sheet to simplify patient documentation and information sharing✔ Introduced an Initial Order sheet for doctors to guarantee that treatments were being performed efficiently Show more Show less
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District of North Vancouver
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Canada
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Government Administration
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300 - 400 Employee
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Community Service Clerk
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Sep 2016 - Aug 2018
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Engineering Operations Clerk
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Sep 2014 - Sep 2016
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Communication Liaison - Neurology
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Nov 2013 - Jul 2014
• Maintained and updated the calendars for 2 Veterinarians and served as the main contact for incoming messages• Developed cost estimations for clients and booked consultations, diagnostics, and surgical procedures• Monitored medical files to ensure all information was accurate and completed within a timely mannerKey Achievements:✔ Wrote and established several email signatures that could be easily edited for specific requirements to simplify scheduling, improve client… • Maintained and updated the calendars for 2 Veterinarians and served as the main contact for incoming messages• Developed cost estimations for clients and booked consultations, diagnostics, and surgical procedures• Monitored medical files to ensure all information was accurate and completed within a timely mannerKey Achievements:✔ Wrote and established several email signatures that could be easily edited for specific requirements to simplify scheduling, improve client preparedness, and avoid unnecessary correspondence✔ Streamlined patient flow by implementing new processes to track documentation and prioritize daily tasks Show more Show less
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Patient Care Assistant - Internal Medicine
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Sep 2010 - Aug 2013
• Served as the only assistant in Western Canada to assist Veterinarians in performing specialized procedures• Performed various administrative tasks including calendar management, scheduling, and client follow upKey Achievement:✔ Authored a training manual to instruct staff members on how to perform various procedures, set up the surgical room, and maintain various specialized equipment
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Veterinary Assistant - Emergency/ICU
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Jul 2009 - Jun 2010
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Veterinary Assistant
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Oct 2008 - Jul 2009
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Saje Natural Wellness
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Canada
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Health, Wellness & Fitness
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300 - 400 Employee
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Assistant Manager
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Sep 2008 - Mar 2009
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Calgary North Veterinary Hospital
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Canada
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Research Services
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Client Care Specialist Team Lead
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Feb 2006 - Jun 2008
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Education
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Southern Alberta Institute of Technology (SAIT)
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British Columbia Institute of Technology
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Capilano University
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