Experience

Timberland Partners

• United States
• Real Estate
• 200 - 300 Employee

• Assistant Community Manager

  • Aug 2001 - Present

  • Scheduled, coordinate and perform unit inspections for city, county, and insurance compliance. • Accurately managed account receivables for all aspects of rental payments, keeping delinquency to under $5.00 each month. • Successfully providing outstanding service for both internal as well as external customers • Developed new policies and procedures for conducting resident move out inspections, pre-vacate inspections and maintenance turn expectations. • Excellence in maintaining all steps of lease management • Responsible for review, coding and payment of all property invoices Show less



Bigos Management, Inc.

• United States
• Real Estate
• 100 - 200 Employee

• Assistant Property Manager

  • Sep 2006 - Mar 2013

  Responsible for Resident Relations and promoting excellent customer service, both external as well as internal Ensuring staff and residents are adhering to Bigos management policies and procedures. Lease management Facilitate property maintenance with other onsite staff Work with main headquarters in Golden Valley to increase apartment occupancy Responsible for Resident Relations and promoting excellent customer service, both external as well as internal Ensuring staff and residents are adhering to Bigos management policies and procedures. Lease management Facilitate property maintenance with other onsite staff Work with main headquarters in Golden Valley to increase apartment occupancy



America's TPA

• United States
• Insurance
• 1 - 100 Employee

• Claims Manager

  • Sep 2001 - Aug 2006

  Responsible for development, training, coaching and management of claims department. Highly skilled at getting to root cause of operational issues and working within internal team members and external vendors to improve processes. Strategized with management team to determine productivity expectations and related staffing needs. Recruited and hired claims examiners, claim repricers, claim staging and mail room candidates. Developed claim and customer service policy and procedures from scratch Developed and implemented claim processing quality assurance which significantly increased accuracy rates. Successfully developed and maintained positive relationships with multiple employer group contacts by identifying and resolving client issues in a timely manner. Analyzed and reported group satisfaction with interdepartmental areas to promote continuing growth and company performance. Ensured follow through from these departments once action items were established. Show less