Amanda McKenzie
Senior Product Designer at Medable, Inc- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Certified Salesforce Administrator
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Experience
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Medable, Inc
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United States
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Software Development
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300 - 400 Employee
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Senior Product Designer
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Feb 2023 - Present
• Lead design efforts to visualize the future of our end-to-end user experience from concept to delivery on all platforms (web, iOS, Android)• Facilitate brainstorming and concepting sessions with cross-functional product teams to elicit ideas and help build shared understanding of users and use cases• Identify opportunities to maximize customer value and business outcomes• Drive the development of hypotheses, objectives, and requirements to develop concepts for the company's product strategy and roadmap• Work closely with Product and Engineering to rapidly iterate on designs based on user feedback, tech constraints, and market dynamics• Participate in user research activities by testing and measuring ideas that make a positive impact on the experience• Use customer-driven insights to deliver simple, yet elegant, solutions that bring clarity to an otherwise complex space• Present designs and solicit feedback from partners and stakeholders across the organization• Elevate the craft and quality of the company's products and web-based tools• Act as a strong advocate for user-centered design principles and best practices Show less
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Interaction Designer
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Nov 2021 - Feb 2023
• Designed the overall functionality of apps with a user-centered design process• Developed use cases, user flows, wireframes, mockups, and interactive prototypes that lead to intuitive UI/UX design across devices and platforms (iOS, Android, mobile web)• Effectively communicated information architecture and UI design through interaction models and user task flows• Worked closely with Product, Research, and Engineering to rapidly iterate on designs based on functional specifications, user feedback, and tech constraints Show less
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Independent Consultant
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Arlington, VA
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User Experience (UX) Designer
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May 2017 - Present
• Analyze opportunities to improve the information architecture, user interactions, and interface designs of various app and website concepts for both government contractors and commercial businesses. • Design and iterate efficient, effective solutions for identified issues by conducting user research and testing to validate design elements. • Deliver and implement strategic recommendations for optimizing the collection, management, and application of key data related to business processes. Show less
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Fjord, Part of Accenture Song
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United Kingdom
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Design
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500 - 600 Employee
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Service & Interaction Design Associate Manager
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Dec 2020 - Nov 2021
• Conducted research to help clients understand stakeholder needs, customer behavior, and broader market and social trends to serve as a springboard for co-creating north star visions and future-state strategy• Planned and facilitated design workshops to align clients and stakeholders, develop future-state concepts & strategies, and create actionable roadmaps• Managed, client, account, and team relationships to ensure business needs, client goals, and design team members were aligned throughout project engagements• Managed, mentored, and led design team members through end-to-end design processes by providing feedback on work and helping teammates achieve their career development goals Show less
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Service & Interaction Design Specialist
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Sep 2019 - Dec 2020
• Created systems and frameworks to organize information and help users understand how solutions and services would function and behave over time• Employed user-centered design processes, including onsite and remote ethnographic research and usability testing to understand and document user needs• Integrated and addressed user needs while balancing them against business, brand, and technical goals & needs• Communicated solutions in the form of models, wireframes, documentation, and/or prototypes across platforms Show less
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Service & Interaction Design Senior Analyst
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May 2018 - Sep 2019
• Delivered UX design solutions in a client-facing role for a variety of projects that included custom and/or digital platforms (e.g. Salesforce)• Created clear web and digital experiences for government clients• Worked directly with both external clients and internal, cross-functional teams on projects that ranged from a few weeks to a few months in length• Promoted best practices in UI, UX, and interaction design
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General Assembly
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United States
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Higher Education
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700 & Above Employee
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Graduate, User Experience Design Immersive
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Mar 2017 - May 2017
• 10-week User Experience (UX) Design immersive course focused on industry best practices in the Lean Design Process, Wireframing, Information Architecture, Interaction Design, Interface Design, and Mobile. • Gained hands-on experience designing mobile applications, websites, and digital products through a design process involving: User Research, Participatory Design, Sketching, Testing, Information Architecture, Wireframing, Prototyping, Building Personas, Ideation, Interaction Design, Interface Design, Apple's human interface guidelines, Google's Material Design, and other mobile design patterns. Show less
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Diplomatic Language Services
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United States
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Education Administration Programs
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100 - 200 Employee
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Salesforce Business Analyst & Design Specialist
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Apr 2016 - Feb 2017
• Defined and developed strategic communications efforts for the company’s dynamically-developed online platform for language services as an off-site consultant, which included designing & drafting marketing materials specific to each stakeholder group as well as creating a strategic communications plan for marketing the platform and engaging stakeholders during the development process • Collaborated with the platform’s software development team and provided support to the development process by constructing and testing system components as an acting Salesforce Administrator • Designed and advised on both the visual components and workflows essential to key elements of the platform while ensuring the highest quality level in active development by analyzing & testing usability by platform component as required Show less
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MakeOffices
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United States
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Real Estate
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1 - 100 Employee
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Salesforce Admin & Innovation Guru
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Aug 2015 - Dec 2015
• Developed mid/long-term goals and roadmaps for implementing key technologies & process optimizations to help the company fulfill its long-term business objectives, including competitive advantage, operational efficiency, and leveraging scale.• Managed internal systems administration/development functions and activities to enable optimal data model efficiency through common tools, processes and methods; applied industry best practices to further differentiate system(s) capability.• Defined, grew, and maintained strategic relationships in the development of key technologies, including decisions on core and enabling functionalities and how to optimize them for the company's needs & specific use case(s).• Delivered high-impact system implementations that significantly furthered the competitive operational advantage of the business and generated data-oriented results with successful end-user engagement Show less
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Queen of Salesforce
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Dec 2014 - Aug 2015
• Managed the daily administration and support of the organization’s database including, but not limited to, managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.• Designed, developed, and implemented an optimized version of the organization’s data model by working closely with both management and end-users to create and manage a set of complex workflow rules, data validation, and triggers in the application; managed the associated software testing processes, including devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing.• Trained new and existing users on how to use database applications, and provided end-users with technical support and information about both system functionality and enhancements.• Created and maintained documentation on processes, policies, application configuration and training-related materials for users as system components were developed. Show less
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Community Manager, Tysons Corner
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Jul 2014 - Dec 2014
• Directed the day-to-day operations of the location by maintaining a clean, organized environment while serving as a key liaison between the location’s members, the company itself, and operational vendors, including building management.• Managed the location’s sales process by responding to inquiries and providing tours of the space to prospective members; drafted and sent sales agreements for signature as requested.• Created a comfortable and supportive service environment for both members and guests of the location by providing first-rate service, answering questions, providing administrative support, and resolving issues when necessary.• Encouraged and developed the location’s collaborative environment by planning and hosting a variety of events designed to connect MakeOffices members, the local community, and the company itself. Show less
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Diplomatic Language Services
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United States
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Education Administration Programs
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100 - 200 Employee
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Operations Manager
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Jan 2014 - Apr 2014
• Hired, trained, coached, and supervised all Operations staff members to support a multi-location operating strategy for a company with 300 employees and $20 million in annual revenue.• Established best practices in all operational areas by developing and approving policies and procedures, yearly budgets, and strategic departmental plans.• Organized the setup and launch of a brand-new, 10-classroom language training facility in Elkridge, MD, and developed the space plan for a 23-classroom language training facility in Herndon, VA, to maximize each location’s long-term functionality, efficiency, and potential for growth.• Conceptualized an on-going marketing strategy for social media and developed a production/implementation plan for a set of newly re-branded promotional and corporate identity items. • Worked in tandem with the CEO of an experiential company to initiate the creation of a service-oriented customer experience program.• Developed an updated set of training procedures and a comprehensive manual for the Front End Operations team, along with documenting essential departmental information and user guides for the company. Show less
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Operations Team Lead
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Aug 2013 - Jan 2014
• Supervised and lead the Operations Department staff – a team responsible for the sustainment of operational functions, facilities, and resources to support all service departments in the organization.• Streamlined & maximized workflow efficiency to eliminate one full-time salary from the Operations Department, reduced facilities-related expenses from $186,000 in 2012 to $140,000 in 2013 – a 23% reduction – and established a budget for 2014 to further reduce facilities costs.• Planned and organized a total of 37 company events, including a Holiday Open House with over 400 individuals in attendance. • Participated in several key training and professional development programs, including the Dale Carnegie Leadership Training For Managers, a 7-week course, Winning Ways Sales Training, a 10-week course, and one-on-one professional coaching with Clear Compass™, while working as part of a management team. Show less
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Student Services & Facilities Coordinator
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Mar 2013 - Aug 2013
• Facilitated all classroom space planning and new student logistics - including classroom assignments, set-up, and break-down – to ensure smooth scheduling and consistently positive customer experiences.• Provided first-rate service to students, instructors, staff members, and visitors by answering questions , providing administrative support, and resolving issues when necessary.• Developed and distributed a set of market research surveys to identify prime locations for future language training facilities, and brainstormed strategies and procedures for opinion and satisfaction surveys distributed to both staff members and clients.• Significantly reduced both setup and breakdown times for company events through the procurement of more effective vendors and food/beverages that were simpler to serve, minimizing wait times at events and increasing attendee satisfaction. Reduced annual event costs by acquiring lower-maintenance furniture and materials and minimizing waste by developing a process for storing, tracking, and reusing more supplies. Show less
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Private Home
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Houston, Texas Area
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Child Care Provider
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Oct 2011 - Dec 2012
Cared for two neighboring toddlers, both separately and together, to accommodate each family's individual needs while creating an opportunity for the children to acquire valuable social experiences & skills. Prepared meals, performed light housework, and organized activities for the children both in and outside of the homes. Encouraged intellectual growth and development through imaginative play, activity narration, and the creation of a fun, safe, and supportive day-to-day environment. Cared for two neighboring toddlers, both separately and together, to accommodate each family's individual needs while creating an opportunity for the children to acquire valuable social experiences & skills. Prepared meals, performed light housework, and organized activities for the children both in and outside of the homes. Encouraged intellectual growth and development through imaginative play, activity narration, and the creation of a fun, safe, and supportive day-to-day environment.
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Textbroker International
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United States
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Internet Publishing
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200 - 300 Employee
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Freelance Author
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Jun 2010 - Oct 2011
Researched and wrote articles for a diverse array of international companies, both large and small, while consistently meeting deadlines and receiving high customer satisfaction ratings. Researched and wrote articles for a diverse array of international companies, both large and small, while consistently meeting deadlines and receiving high customer satisfaction ratings.
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Academic Resource Center at Sweet Briar College
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Sweet Briar, VA
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Student Assistant / Peer Writing Tutor
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Jan 2008 - May 2010
Managed the department's appointment and meeting schedule while providing administrative support to senior staff. Greeted and provided assistance to all in-person visitors while answering incoming phone calls, emails, etc. Assisted college students with the organization and revision of written work. Managed the department's appointment and meeting schedule while providing administrative support to senior staff. Greeted and provided assistance to all in-person visitors while answering incoming phone calls, emails, etc. Assisted college students with the organization and revision of written work.
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Campus Events Organization at Sweet Briar College
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Sweet Briar, VA
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Vice-President / Fun & Games Coordinator
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Jan 2008 - Dec 2009
Planned, promoted, and produced a wide variety of student programs, campus-wide entertainment, and weekly board meetings. Secured vendors, ordered supplies, booked venues, recruited volunteers and developed advertising campaigns for events. Provided administrative support to the Organization's President and the Director of Student Involvement & Programs while overseeing the operations of Board members, planning committees, and encouraging team development. Planned, promoted, and produced a wide variety of student programs, campus-wide entertainment, and weekly board meetings. Secured vendors, ordered supplies, booked venues, recruited volunteers and developed advertising campaigns for events. Provided administrative support to the Organization's President and the Director of Student Involvement & Programs while overseeing the operations of Board members, planning committees, and encouraging team development.
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South Florida State Hospital
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Pembroke Pines, FL
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Program Assistant, Psychology
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Jun 2009 - Aug 2009
Updated the Psychology department’s disorganized, outdated file system while providing department-wide administrative support. Acted as liaison between hospital residents, department staff, and the V.P. of Mental Health Services. Administered and observed the practical applications of various neurological and psychological diagnostic tests, and attended weekly meetings on patient diagnosis, progress, and prognosis. Updated the Psychology department’s disorganized, outdated file system while providing department-wide administrative support. Acted as liaison between hospital residents, department staff, and the V.P. of Mental Health Services. Administered and observed the practical applications of various neurological and psychological diagnostic tests, and attended weekly meetings on patient diagnosis, progress, and prognosis.
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Brewzzi's Italian-American Bistro
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West Palm Beach, Florida Area
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Hostess
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Jun 2009 - Aug 2009
Welcomed and sat restaurant patrons, bused tables and ran food as deemed necessary by management, responsible for all incoming phone calls, and maintained organization of all schedules, information, and equipment. Welcomed and sat restaurant patrons, bused tables and ran food as deemed necessary by management, responsible for all incoming phone calls, and maintained organization of all schedules, information, and equipment.
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Wild Orchid Farm, LLC.
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West Palm Beach, Florida Area
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Assistant Horse Trainer/Manager
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Jun 2006 - Aug 2006
Exercised and cared for horses six days per week while managing barn staff. Maintained both administrative and physical organization of the farm while attending to client's needs and requests on a regular basis. Exercised and cared for horses six days per week while managing barn staff. Maintained both administrative and physical organization of the farm while attending to client's needs and requests on a regular basis.
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Beyond the Barn Gift Boutique
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West Palm Beach, Florida Area
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General Assistant
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Feb 2006 - Jun 2006
Served as point of contact for the store's customers and vendors while maintaining the overall organization and aesthetic appeal of the boutique. Input and managed supplier information electronically to ensure consistently updated stock throughout the store. Served as point of contact for the store's customers and vendors while maintaining the overall organization and aesthetic appeal of the boutique. Input and managed supplier information electronically to ensure consistently updated stock throughout the store.
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Education
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2017 - 2017
General Assembly
User Experience Design -
2006 - 2010
Sweet Briar College
Bachelor of Science (B.S.), Psychology -
2009 - 2009
Florida Atlantic University
Psychology -
2004 - 2006
Wellington Christian School
High School Diploma
Community
