Experience

AAA Washington

• United States
• Consumer Services
• 300 - 400 Employee

• Senior Information Technology Business Analyst

  • Jan 2023 - Present

  Transforming the AAA Insurance experience as a Senior IT Business Analyst. Transforming the AAA Insurance experience as a Senior IT Business Analyst.



AAA

• Consumer Services
• 700 & Above Employee

• • Jan 2022 - Jan 2023

  Through the Agile journey of AAA, I served as a proxy to the Product Owner for Insurance Product Technology; effecting meaningful change through planning and implementation stages of initiatives.

• • Oct 2018 - Jan 2022

  In a dual role position, I served as a business analyst representing call center stakeholders as well as a communications specialist. Through the COVID environment, I played a critical role in disseminating corporate strategy and procedure changes through employee communications.

• • Oct 2012 - Oct 2018



Chase

• United States
• Financial Services
• 700 & Above Employee

• Operations Supervisor

  • Oct 2010 - Oct 2012

  Managed day to day operations of the local branch location. Managed day to day operations of the local branch location.