Amanda Maxson
Customer Service Support Manager at Orpyx® Medical Technologies Inc.- Claim this Profile
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Topline Score
Bio
Jodi Schultz
Amanda is an incredibly thoughtful, engaging and caring leader. She will go out of her way to support her direct reports, peers and leaders. She is an incredible listener and never shy's away from a difficult conversation. She leads by example and hold the bar incredibly high for her team. She can be trusted to do what is right and keeps to her word. Amanda demonstrates her love of learning through her willingness to try new things and take on work outside of her role. She is very open to feedback and is always looking at how she can continue to grow and develop in her own skillsets. Amanda is driven, authentic and a wonderful addition to any team.
Krista Ring, MBA
Working with Amanda I came to know her as an extremely competent, engaged, and caring leader. Amanda was strategic and intentional in building strong, trusting relationships with her team; she remained on top of her business and found ongoing improvements day to day. Her team looked to her for expertise and support but she also drove accountability and performance at every opportunity. Amanda would be capable of managing any team effectively and efficiently, and as she is a dedicated hard worker I'd recommend her for any role.
Jodi Schultz
Amanda is an incredibly thoughtful, engaging and caring leader. She will go out of her way to support her direct reports, peers and leaders. She is an incredible listener and never shy's away from a difficult conversation. She leads by example and hold the bar incredibly high for her team. She can be trusted to do what is right and keeps to her word. Amanda demonstrates her love of learning through her willingness to try new things and take on work outside of her role. She is very open to feedback and is always looking at how she can continue to grow and develop in her own skillsets. Amanda is driven, authentic and a wonderful addition to any team.
Krista Ring, MBA
Working with Amanda I came to know her as an extremely competent, engaged, and caring leader. Amanda was strategic and intentional in building strong, trusting relationships with her team; she remained on top of her business and found ongoing improvements day to day. Her team looked to her for expertise and support but she also drove accountability and performance at every opportunity. Amanda would be capable of managing any team effectively and efficiently, and as she is a dedicated hard worker I'd recommend her for any role.
Jodi Schultz
Amanda is an incredibly thoughtful, engaging and caring leader. She will go out of her way to support her direct reports, peers and leaders. She is an incredible listener and never shy's away from a difficult conversation. She leads by example and hold the bar incredibly high for her team. She can be trusted to do what is right and keeps to her word. Amanda demonstrates her love of learning through her willingness to try new things and take on work outside of her role. She is very open to feedback and is always looking at how she can continue to grow and develop in her own skillsets. Amanda is driven, authentic and a wonderful addition to any team.
Krista Ring, MBA
Working with Amanda I came to know her as an extremely competent, engaged, and caring leader. Amanda was strategic and intentional in building strong, trusting relationships with her team; she remained on top of her business and found ongoing improvements day to day. Her team looked to her for expertise and support but she also drove accountability and performance at every opportunity. Amanda would be capable of managing any team effectively and efficiently, and as she is a dedicated hard worker I'd recommend her for any role.
Jodi Schultz
Amanda is an incredibly thoughtful, engaging and caring leader. She will go out of her way to support her direct reports, peers and leaders. She is an incredible listener and never shy's away from a difficult conversation. She leads by example and hold the bar incredibly high for her team. She can be trusted to do what is right and keeps to her word. Amanda demonstrates her love of learning through her willingness to try new things and take on work outside of her role. She is very open to feedback and is always looking at how she can continue to grow and develop in her own skillsets. Amanda is driven, authentic and a wonderful addition to any team.
Krista Ring, MBA
Working with Amanda I came to know her as an extremely competent, engaged, and caring leader. Amanda was strategic and intentional in building strong, trusting relationships with her team; she remained on top of her business and found ongoing improvements day to day. Her team looked to her for expertise and support but she also drove accountability and performance at every opportunity. Amanda would be capable of managing any team effectively and efficiently, and as she is a dedicated hard worker I'd recommend her for any role.
Experience
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Orpyx® Medical Technologies Inc.
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Canada
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Medical Equipment Manufacturing
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1 - 100 Employee
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Customer Service Support Manager
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Mar 2021 - Present
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WestJet
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Canada
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Airlines and Aviation
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700 & Above Employee
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Team Lead - Reservation Support Desk
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May 2010 - Feb 2021
- Responsible for direct leadership of a large, 24/7 team that provided technical support and regulatory direction/authority for all of WestJet’s contact centres as well as the global airports network.- Execute Emergency Response and safety expectations- Liaise and problem solve with various levels of senior-executive leadership and government agencies- Manage sensitive and confidential community investment work. - Act as an advisor for policy and procedural changes - Correspond with and manage relationships with our Airline Partners on a technical and operational level - Develop and implement strategies to reduce costs while driving safety and efficiency - Multi-task and make decisions in fast-paced, stressful situations, while maintaining a calm and respectful work environment - Develop, nurture and leverage the strengths of my direct reports - Responsible for leading in multiple locations – teams are located in Calgary AB and Moncton NB
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Reservation Support Desk Agent
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Apr 2010 - Jul 2010
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Contact Center Agent
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Nov 2009 - Apr 2010
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Molyneaux Financial
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United Kingdom
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Financial Services
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Executive Coordinator
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2004 - 2006
- Contribute in developing and delivering strategies and future planning initiatives to clients - Liaise between corporate accounts to ensure the highest quality of customer satisfaction was always achieved and maintained.- Conduct warranty meetings - Contribute in developing and delivering strategies and future planning initiatives to clients - Liaise between corporate accounts to ensure the highest quality of customer satisfaction was always achieved and maintained.- Conduct warranty meetings
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Community
