Experience

STEUBEN CHURCHPEOPLE AGAINST POVERTY INC DBA ARBOR HOUSING DEVELOPMENT

• United States
• Individual and Family Services
• 1 - 100 Employee

• Housing Case Manager

  • Jun 2022 - Present

  As a housing case manager, I am responsible for assisting clients with severe and persistent mental illnesses to live independently. I document all contact with clients, create service plans/goals with them, and connect them with community resources that are available to them. As a housing case manager, I am responsible for assisting clients with severe and persistent mental illnesses to live independently. I document all contact with clients, create service plans/goals with them, and connect them with community resources that are available to them.



Corning Community College

• Higher Education
• 200 - 300 Employee

• Peer Recovery Coach

  • May 2021 - May 2022

  As a Peer Recovery Coach, I work to remove barriers and obstacles to recovery by serving as a personal guide. Recovery Coaches enter into an ongoing mentoring relationship with their clients that help people who are in recovery or who are considering recovery from substance use disorders (or other issues) to produce extraordinary results in their lives. At the Collegiate Recovery Center, we believe that everyone is in recover from something, whether that be compulsive eating, childhood trauma, substance use disorder, etc. This view of recovery allows us to serve a larger population of the student body and assist them in improving their lives in any way they feel may be beneficial to them. Some of my responsibilities as a coach include: -Providing support and encourage empowerment among clients when confronting barriers and other steps towards recovery. -Advocate for individuals as needed (with doctors, in court if appropriate, housing assistance programs, etc.) -Applying coaching and motivational skills cohesively with the therapeutic team. -Assisting clients in achieving both long term and short-term goals based on their individual recovery plan. -Working cohesively with the therapeutic team during crisis situations. -Demonstrating excellent communication skills with both my clients and coworkers. Show less



BKA Financial, LLC.

• United States
• Insurance
• 1 - 100 Employee

• Senior Case Manager

  • May 2012 - Feb 2018

  Case Manager of hundreds of life insurance applications at any one time, with duties to include:-Critical liaison between the insurance carriers and agents, providing consistent and reliable communication as well as requesting or providing client information/medical records as needed.-Appropriately prioritizing tasks on a daily basis in order to meet deadlines and due dates for requested documents/information.-Ordering medical exams & medical records, ensuring that they are processed and received in a timely manner to maintain client expectations.-Responsible for keeping thousands of client's sensitive information secure while providing the most efficient customer service in processing their life insurance applications.-Daily Edit all office applications. Show less

• Receptionist

  • Jan 2011 - May 2012

  Directed front desk phone calls to the appropriate employee, as well as providing general information when necessary.Organizing files, ensuring all applications are in the correct order for audit purposes.Logging mail (USPS, Fedex, UPS) daily using Excel.