Experience

Safely

• United States
• Insurance
• 1 - 100 Employee

• Director of Customer Happiness

  • Sep 2019 - Present

  Atlanta, Georgia



Atlanta Models & Talent, Inc.

• Voice Over Artist

  • May 2019 - Present



Aligned Stars Agency LLC

• Actor

  • Feb 2015 - Present



Unrefined Press

• United States

• Business Owner

  • Mar 2019 - Sep 2019

  • Established and maintained new clientele • Wrote commercial and industrial copy for tech startup companies in the medical, finance, and video streaming industries • Recorded and edited broadcast quality voiceover projects under tight deadlines • Handled profit/loss bookkeeping



Motus Nova

• United States
• Medical Device
• 1 - 100 Employee

• Project Manager

  • Feb 2018 - Mar 2019

  • Ran and wrote copy for Google Ad and Facebook Ad campaigns • Planned, organized, and ran live PR campaigns • Organized stakeholders and projects to work towards private sector launch • Developed project planning system to track and plan marketing, software, hardware, and customer support projects using ZenHub • Worked with testing team to discover and mitigate software bugs and hardware issues • Created standardized process for customer inquiries



CenturyLink

• Sr Change Management Specialist IV

  • Dec 2012 - Feb 2018

  • Managed projects impacting thousands of high profile customers globally • Worked with stakeholders across several internal departments to schedule and execute large scale, high impact network and equipment upgrades • Ran and organized monthly stakeholder meetings to plan high profile customer impact for upcoming global projects • Increased efficiency of internal operations by improving standardized process • Worked as acting manager and team lead when required • Diffused… Show more • Managed projects impacting thousands of high profile customers globally • Worked with stakeholders across several internal departments to schedule and execute large scale, high impact network and equipment upgrades • Ran and organized monthly stakeholder meetings to plan high profile customer impact for upcoming global projects • Increased efficiency of internal operations by improving standardized process • Worked as acting manager and team lead when required • Diffused multiple escalations with high profile customers • Coordinated global change requests on the fiber, transport, and IP network • Handled customer service inquiries via the phone and ticketing system • Created efficient game plans in a team environment to handle high volume periods of customer inquiries and global change requests • Provided training to new employees • Significantly increased my knowledge base of the telecom industry through extensive on the job training and Level 3 internal coursework • Consistently excelled my personal yield for volume of work • Received several Level 3 Kudos Awards for teamwork, customer service, and reliability • Awarded the 2016 Customer Experience Award for Excellence Show less



Introspire, LLC

• Co-Founder, COO

  • Oct 2015 - Jan 2017

  • Established a successful fitness brand with a strong online presence • Increased sales by 100% over a 6 month period via innovative marketing strategies • Co-designed company website using the Wordpress platform • Created and wrote all SEO for Amazon listing • Wrote standardized customer support process, resulting in a consistent 5 star customer support rating • Managed all customer inquiries, complaints, feedback, and returns • Developed liquidation plan with partners to… Show more • Established a successful fitness brand with a strong online presence • Increased sales by 100% over a 6 month period via innovative marketing strategies • Co-designed company website using the Wordpress platform • Created and wrote all SEO for Amazon listing • Wrote standardized customer support process, resulting in a consistent 5 star customer support rating • Managed all customer inquiries, complaints, feedback, and returns • Developed liquidation plan with partners to maximize final profits Show less



Proregis, LLC

• Project Manager

  • Aug 2009 - Dec 2012

  • Managed off-shore data entry teams in Russia and India to ensure timely operations, and performed weekly quality assurance analysis for direct reports • Developed written content for and facilitated the creation of the customer facing website • Created a cost and time efficient process to provide electronic copies of survey registration cards for customers • Developed a cost saving delivery system leading to increased profits • Organized extracted information from the Proregis… Show more • Managed off-shore data entry teams in Russia and India to ensure timely operations, and performed weekly quality assurance analysis for direct reports • Developed written content for and facilitated the creation of the customer facing website • Created a cost and time efficient process to provide electronic copies of survey registration cards for customers • Developed a cost saving delivery system leading to increased profits • Organized extracted information from the Proregis database and created quarterly reports for both customers and executive leadership • Trained and assisted administrative team to ensure company deadlines and customer needs were met Show less