Amanda "Mandy" Shepard
Customer Success Specialist at Showcase IDX- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERFeb, 2023- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERDec, 2022- Nov, 2024
Experience
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Showcase IDX
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United States
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Real Estate
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1 - 100 Employee
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Customer Success Specialist
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Nov 2020 - Present
Showcase IDX is a national B2B SaaS company powering home searches on real estate websites. Last year, over 12million users interacted with our search product. Provides daily level one technical support for client websites and product bugs. Creates, documents and manages all internal Standard Operating Procedures. Assists in continually maintaining external-facing knowledge base Support Center by writing new content, editing, and formatting articles before publication. Manages client accounts including billing, churn management and reduction. Show less
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Plus Relocation
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United States
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Human Resources
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100 - 200 Employee
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Senior Global Mobility Counselor/Team Lead: Google Account
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Feb 2019 - Jul 2020
Continuation of Senior Global Mobility Counselor responsibilities. Served as Team Lead to 40 team members as a resource for being the subject matter expert. Worked closely with management to identify service developmental opportunities.
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Senior Global Mobility Counselor: Google Account
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Jun 2015 - Jul 2020
Continuation of a Global Mobility Counselor responsibilities. Additionally, successfully mentored 25 individual team members to cultivate their success within Plus. This includes one-on-one training opportunities, implementing service improvements and increased effectiveness, while continuing to be a resource to them throughout their careers.
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Global Mobility Counselor
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Dec 2012 - Jun 2015
Served as project manager in the oversight of corporation relocations for multiple clients. Typically relocating about 300 transferees per year by administering the client's benefits and served as a liaison between the transferee, the client and our partners to coordinate a successful relocation with a high level of satisfaction. Exercised escalation management of issues throughout the life-cycle of a relocation.
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Younique Products
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United States
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Retail Health and Personal Care Products
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700 & Above Employee
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Independent Beauty Consultant
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Sep 2016 - Apr 2017
Created and recorded tutorials of skincare and beauty products for sale using e-commerce. Updated customers each month with monthly sales specials and highlighted different products with a high level of success. Within top 10 sales of presenters in October 2016. Created and recorded tutorials of skincare and beauty products for sale using e-commerce. Updated customers each month with monthly sales specials and highlighted different products with a high level of success. Within top 10 sales of presenters in October 2016.
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State Farm
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United States
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Insurance
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700 & Above Employee
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Agent Staff: Customer Service and Sales
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Nov 2004 - Dec 2012
Communicated with high level of professionalism using verbal, written and person to person skills in administering their insurance needs. Demonstrated excellent communication and problem solving skills by resolving customer escalations. Communicated with high level of professionalism using verbal, written and person to person skills in administering their insurance needs. Demonstrated excellent communication and problem solving skills by resolving customer escalations.
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lia sophia
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Independent Jewelry Advisor Sales
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Jan 2006 - Dec 2008
Developed and delivered in-person sales presentations to groups with high level of sales results. Demonstrated flexibility by tailoring presentations for varying factors including group size and target sales goals. Developed and delivered in-person sales presentations to groups with high level of sales results. Demonstrated flexibility by tailoring presentations for varying factors including group size and target sales goals.
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Print Masters
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Australia
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Printing Services
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1 - 100 Employee
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Graphic Design Artist and Customer Service
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Jul 2003 - Nov 2004
Analyzed various software programs for appropriate applications and technologies for each project. Conceptualized, designed and produced graphic materials and created image branding for businesses by creating logos, letterheads, and business cards. Analyzed various software programs for appropriate applications and technologies for each project. Conceptualized, designed and produced graphic materials and created image branding for businesses by creating logos, letterheads, and business cards.
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Monticello High School
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United States
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1 - 100 Employee
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Student Teacher
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Jan 2003 - May 2003
Developed and lesson plans for multiple High School English and Speech classes. Provided leadership by managing and providing direction to classrooms of students. Developed and lesson plans for multiple High School English and Speech classes. Provided leadership by managing and providing direction to classrooms of students.
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Education
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1998 - 2003
Saint Cloud State University
Bachelor's degree, Secondary Education with Communications Arts & Literature Emphasis
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