Business Process Specialist

• Mar 2019 - Present

Business Process Specialist Responsible for creating and maintaining documentation related to business processes and analytics. Identifies operational barriers and data quality gaps. Sales Operations Representative Manage Sales-Tools inbox and slack requests from Sales Provide communications and case updates for sales Create and Maintain reports and dashboards Participate in process discussions Support tech roll outs Data Quality control and research Work in UAT environment to troubleshoot system changes prior to going to production Product submissions Provide training to stakeholders on new releases Collaborate effectively with Sales and EA teams Customer Success Representative Managing inboxes for the Customer Success Team (INFO@), PD@, and Sales@ Utilized excel and various reports to create reporting for weekly number of emails, phone calls, and cases created. Created SalesForce reports as needed to assist with various Customer Success cases Ability to merge / delete duplicate records within SalesForce Trained new employees on the inbox management via Zoom Created training documents to walk new employees through inbox management and CS report creation. Assisted with the updates of the Customer Success Notebook and SOPs Trailhead training: https://trailblazer.me/id/amaldo Completed GM CST Trailmix Skills: Microsoft Office Suite (Word, Excel, Outlook), SalesForce, Ring Central, Geopointe, SalesVue Show less