Experience

Marshalls HomeGoods

• United States
• Retail
• 1 - 100 Employee

• Customer Experience Manager

  • Feb 2023 - Present

• Assistant Store Manager/Home Merchandise Manager

  • Nov 2021 - Feb 2023



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager/Operations Manager

  • Oct 2021 - Nov 2021

• Assistant Store Manager/Merchandise Manager

  • Sep 2019 - Oct 2021

• Assistant Store Manager/Operations Manager

  • Apr 2019 - Sep 2019

• Assistant Store Manager/Operations Manager

  • Aug 2018 - Apr 2019

  Ensure Company Policy and Procedures are followed by associates. Lead by example by providing excellent customer service to ensure a positive shopping experience for all customers.Focused team on Loss Prevention priorities

• Assistant Store Manager/Merchandise Manager

  • Oct 2013 - Aug 2018

  Ensure Company Policy and Procedures are followed by associates. Lead by example by providing excellent customer service to ensure a positive shopping experience for all customers. Assisted Ops Manager in hiring and training new employees. Assisted in the promotion and development of multiple associates into leading positions. Focused team on Loss Prevention priorities. Responsible for adjusting the sales floor for merchandise needs and to drive salesEnsured Value Equation was followed by key associates. Managed upkeep of merchandise presentations by flowing fresh inventory to the sales floor.Analyzing sales and department reports to make appropriate floor moves. Show less



Movado Group, Inc

• United States
• Luxury Goods & Jewelry
• 700 & Above Employee

• Key Holder

  • May 2013 - Oct 2013

  As part of the store management team, I helped drive sales, open and close the store, assist staff in reaching and exceeding goals; help sales associates to provide customer service and support sales growth; assist with inventory management and other tasks as needed. As part of the store management team, I helped drive sales, open and close the store, assist staff in reaching and exceeding goals; help sales associates to provide customer service and support sales growth; assist with inventory management and other tasks as needed.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Sales Associate/Category Supervisor

  • Dec 2006 - Oct 2013

  Recently held the position as Holiday Lingerie Category Supervisor (2012). I was responsible for opening/closing the store along with helping improve daily sales. I led by example and helped coach new employees. I provided customer service to all clients to help improve overall customer satisfaction and helped keep a wide variety of merchandise for customers by replenishing and maintained zone coverage to support loss prevention. Recently held the position as Holiday Lingerie Category Supervisor (2012). I was responsible for opening/closing the store along with helping improve daily sales. I led by example and helped coach new employees. I provided customer service to all clients to help improve overall customer satisfaction and helped keep a wide variety of merchandise for customers by replenishing and maintained zone coverage to support loss prevention.



PLNDR

• boston, massachusetts

• Merchandising Intern

  • Aug 2012 - Oct 2012

  Assisted buyers Constructed PO receipts for merchandise to be ordered Prepared merchandise for in-office photo shoots Researched competitors products and prices Created excel spreadsheets Assisted buyers Constructed PO receipts for merchandise to be ordered Prepared merchandise for in-office photo shoots Researched competitors products and prices Created excel spreadsheets



DSW Designer Shoe Warehouse

• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2010 - Jul 2011

  Provided customer service to all clients to help improve overall customer satisfaction. Helped keep a wide variety of merchandise for customers by replenishing and remaining in zone to support loss prevention. Provided customer service to all clients to help improve overall customer satisfaction. Helped keep a wide variety of merchandise for customers by replenishing and remaining in zone to support loss prevention.



Bill & Bob's Bridal Salon

• Sales Associate/Keyholder

  • Feb 2010 - Aug 2010

  Responsibilities included opening/closing the store, scheduling client appointments, and providing customer service to improve customer satisfaction. Responsibilities included opening/closing the store, scheduling client appointments, and providing customer service to improve customer satisfaction.