Experience

WALKER WHITE, INC. via AppleOne

• Service Assistant

  • Jul 2019 - Feb 2020

  Columbia, South Carolina, United States Prepare service tickets, received via telephone or email, for HVAC and plumbing technicians to go onsite for repairs. Confer with clients to provide information about services, or preventative maintenance. Schedule clients for their monthly preventative maintenance or for installation of ordered parts. Determine charges for services requested and collected deposits or payments. Utilized Jonas software for maintaining the schedule of technicians, service calls and purchase orders. Input… Show more Prepare service tickets, received via telephone or email, for HVAC and plumbing technicians to go onsite for repairs. Confer with clients to provide information about services, or preventative maintenance. Schedule clients for their monthly preventative maintenance or for installation of ordered parts. Determine charges for services requested and collected deposits or payments. Utilized Jonas software for maintaining the schedule of technicians, service calls and purchase orders. Input documents into e-file to access later. Call customers about past due invoices as requested. Type quotations per request. Show less



Randys Small Engine Repair LLC

• Office Assistant and CSR

  • Apr 2015 - Jul 2019

  West Columbia, South Carolina Initialized certain warranty programs for Randy’s with several companies. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as the resulting actions. Determine charges for services requested and collected deposits or payments. Initialized Payroll for the… Show more Initialized certain warranty programs for Randy’s with several companies. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as the resulting actions. Determine charges for services requested and collected deposits or payments. Initialized Payroll for the company. Compute wages, deductions and data entry. Process and issue employee paychecks and statements of earnings and deductions. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Through QuickBooks, created an inventory database and scan system for invoicing. Show less



Actionlink

• United States
• Advertising Services
• 500 - 600 Employee

• Merchandiser

  • Nov 2013 - Apr 2015

  Electronics Merchandiser



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• CSR and Email representative

  • Nov 2012 - Sep 2013

  Augusta, Georgia As a CSR, I would respond to customer needs over the phone, then I became an email specialist and did the same thing via email.