Senior Support Specialist

• Nov 2021 - Present

Support Specialist

• Apr 2019 - Oct 2021

• Work in the Help desk. Responsible to answering calls and creating tickets. • Responsible for client communication/interaction with clients. Provides technical assistance to clients daily. • Experience working in an agile work environment. Responsibilities change daily. • Identify technical problems and provides solutions to clients.

Casual Mail Handler

• Nov 2018 - Jan 2019

• Utilized machinery that labeled mailing trays and cancelled postcards. • Helped with unloading mail from delivery trucks and moving them to the correct work areas. • Sorted bulk mail to the proper units and distributions areas within the facility. • Organized mail into the appropriate bins that are then sent to other centers. • Utilized machinery that labeled mailing trays and cancelled postcards. • Helped with unloading mail from delivery trucks and moving them to the correct work areas. • Sorted bulk mail to the proper units and distributions areas within the facility. • Organized mail into the appropriate bins that are then sent to other centers.

Event Specialist

• Feb 2012 - May 2018

• Must be confident and articulate to speak effectively and informatively with consumers. • Independent and motivated team player. • Ability to work part-time retail schedule. • Ability to stand comfortably for up to 8 hours a day. • Minimal travel required for training or other scheduled events. • Daily access to a PC computer with Internet/email access. • Must be confident and articulate to speak effectively and informatively with consumers. • Independent and motivated team player. • Ability to work part-time retail schedule. • Ability to stand comfortably for up to 8 hours a day. • Minimal travel required for training or other scheduled events. • Daily access to a PC computer with Internet/email access.