Search Engine Optimization Specialist

• Dec 2021 - Present

Jr. SEO Strategist

• May 2021 - Dec 2021

Senior Customer Service Representative

• Apr 2019 - May 2021

» Specializes in Auto, Personal Liability, and all forms of Property policies » Dynamically combines expertise of the different policy types to council customers on appropriate coverage needs » Confidently delivers both good and bad news, as well as speaking to rate and the customized coverage campaign

Tech Support Champion

• Nov 2019 - Jul 2020

- Worked in a chatroom-based IT help desk role to provide real-time troubleshooting to our work from home staff- Created IT tickets to resolve system outages and issues- Logged all system issues according to company standards- Actively worked with IT Business Analysts to troubleshoot software related issues, including written error reports

Customer Service Representative

• Apr 2018 - Apr 2019

» Promoted from the Auto team to the Auto+ team three months after completing nesting » Creatively problem solved to find resolutions to complex customer needs » Meticulously strived to create conversations that built trustworthiness while being ethical and honest » Accurately advised customers on critical state-specific regulations to avoid negative repercussions

Associate Customer Service Representative

• Oct 2017 - Apr 2018

» Substantiated the consistent ability to take coaching tips and put them into practice to enhance customer interactions » Fostered the skill to not only hear but truly listen to customers to understand their perspectives » Cultivated a reputation of being dedicated to customer needs, even through challenging calls

Apparel Sales Associate

• Jul 2013 - Oct 2017

• Regularly maintain the sales floor by stocking, merchandising, and zoning• Cross-trained to perform other retail abilities including store phone and fitting room operation, jewelry sales, ear piercing, and cashiering• Rewarded for excellent customer service with the Sam’s Secret Shopper Award • Regularly maintain the sales floor by stocking, merchandising, and zoning• Cross-trained to perform other retail abilities including store phone and fitting room operation, jewelry sales, ear piercing, and cashiering• Rewarded for excellent customer service with the Sam’s Secret Shopper Award

Commuter Assistant

• Aug 2015 - May 2016

• Served as an intermediary between commuters and college in regards to campus policies and emergency protocols• Maximized commuting experiences• Initiated and hosted eight events per semester to promote commuter engagement on campus• Met with commuter students in order to mediate conflicts, address concerns, and provide personal support• Assisted new commuter students in their transition to the campus community • Served as an intermediary between commuters and college in regards to campus policies and emergency protocols• Maximized commuting experiences• Initiated and hosted eight events per semester to promote commuter engagement on campus• Met with commuter students in order to mediate conflicts, address concerns, and provide personal support• Assisted new commuter students in their transition to the campus community