Experience

Resolution GB Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Engineering Co-ordinator

  • May 2018 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Process Compliance Specialist

  • Nov 1998 - Aug 2016

  Co-ordinate team responsible for regulatory compliance testing across UK and Ireland. Testing of pre-sales processes for accounts ranging in size from small to >10m. Organised UK and offshore resources to achieve monthly and quarterly governance and compliance targets. Other roles included Export regulations co-ordinator, Business conduct guidelines co-ordinator and ISO9001 support specialist.Achievements:• Consistent and successful completion of all key controls compliance targets year on year.• Collaborated with worldwide team to manage the standardisation of control points.• Analysed and evaluated cost effectiveness, risk identification which resulted in successful offshoring of 90% of testing to a central team in Europe.• Trained and mentored the 4 offshore team members and 1 UK team member which helped build a more cohesive team. On-boarded them with any tools required for their roles.• Implemented efficiency improvements in selection and allocation of samples to be tested. Reduced time and duplication of effort.• Led the consolidation of the NE & SW Europe Global Process Services, line of business testing across Europe which reduced duplication and improved standardisation.• Lead presenter for Export Regulations review as part of a wider corporate audit which led to a SAT result. • Led Global Technology Services (GTS) 2015 ISO9001 activities resulting in successful certification for the UKI organisation.