Experience

Catholic Diocese of Rockhampton
• Australia
• Religious Institutions
• 1 - 100 Employee
• Client Services Officer

  • Aug 2019 - Present

National Australia Bank
• United Kingdom
• Banking
• 1 - 100 Employee
• Agribusiness Analyst

  • Aug 2015 - Aug 2019


Westpac

• Australia
• Banking
• 700 & Above Employee

• Assistant Relationship Manager

  • Apr 2012 - Aug 2015

  Credit Risk assessment including serviceability, security and market risks. Preparation of finance proposals and reviews for submission to the bank. Ongoing client relationship management and customer service. Identification, sale and implementation of suitable lending, investment, transactional and risk strategies. Management of deteriorating accounts. Assistant to Senior Relationship Manager and Relationship Manager Rockhampton, and support to the Emerald portfolio. Coaching of new entrant staff within the Business Banking Unit. Team performance KPI monitoring and reporting. Operational compliance and OH&S management and support. Records management and preparation for storage. Small events planning and management. Show less

• Customer Manager

  • Jan 2007 - Apr 2012

  Customer ServiceProduct and Service SalesFinance application submissionsOngoing account and relationship managementCredit risk assessmentAssistant to Senior Relationship Manager - Commercial.

• Business Lending Support Manager

  • Nov 2002 - Jan 2007

  Telesales Customer Service and SalesCredit Card application processingMortgage Releases and Consents processingCredit file builds and reviews

• Personal Banker (CSR2)

  • Oct 2001 - Nov 2002

  Customer ServiceAccount OpeningProduct and Service SalesBranch and Key custodianRelieving Branch Manager

• Bank Teller

  • Mar 1999 - Oct 2001

  Customer service and salesATM and Treasury Custodian