e-Wallet Manager

• May 2022 - Present

• Facilitating Direct Integration Processes with MCash ( Development to GO-Live processes) NWSCUMEMEMTN mobile moneyMTN Airtime and Data• Facilitate daily Scrum meetings (also called “daily standups”) and leading sprint planning meetings.• VAS (UMEME, NWSC, Airtime, Pay tv, Mobile Money, Data…) (Monitoring, handling arising issues and creating awareness to Clients through SMS alerts)Agent AppClient AppUSSD (*255*3#, *210*55#)• Conduct “retrospective” reviews to see what went well and what can be improved for the following sprint.• Manage obstacles that arise for the team by communicating with stakeholders outside of the team.• Handling ATM Cards related issues (Processing, Issuing and resolving any arising issues)• Managing SMS Account with Yo Uganda (Prepaid account) (Crediting account, Sending out SMS alerts for ATM Cards, System Upgrades /Breakdowns and any other important communication to clients)• Client Support (Changing Pins and Account Numbers) Show less

Project Manager

• Feb 2020 - Present

• Planning and estimation - Develop plans at different levels to ensure full control of project progress.• Project progress - Always have full control of project progress in terms of time, working hours, budget, and other resources.• Communication - Ensure communication flows efficiently between the right people at all times• Task management - Create, distribute, and follow up tasks given to different team members. Develop user stories in time for the sprint planning meetings, organize the lead sprint planning meetings and ensure that all tasks are broken down and assigned and estimated. update the sprints in JIRA• Documentation -Prepare the necessary documentation regarding the project, both before, during and after the project like SRS and Vision Scope documents.• Reporting -Ensure information about the progress of the project, as well as other projectinformation, is passed on to the right people in a summarized way.• Domain expertise -I keep abreast with the newest project management tools and methodologies and acquire knowledge in the domain of specific projects. Show less

Team Lead Manager (Scrum master)

• Sep 2018 - Feb 2019

• Application of Agile Methodologies i.e. Scrum (Stand ups , Sprints, Backlogs, User stories , Scrum Board , Sprint Retrospective) • Constant interaction with the client in the development of the Web-portal as per the client’s requirements using the Agile Methodologies. • Application of Ideation processes, Wire Framing and Unified Modeling Language in SDLC. • Application of customer centered design methodologies in Client needs research, analysis and documentation to inform software design. • Understanding of Porter’s five forces in increasing competitive advantage for an organization • Understanding Market and competitor analysis, marketing mix and Business models. • Team interaction and leadership in aligning performance roles for each player from project initiation to closure and customer hand-over Achievement: Development of a web-portal application used in data analysis and representation for Laboremus Uganda. Show less

Operations Project Manager

• Aug 2015 - Jul 2017

• Responsible for complete project life cycles, including requirements determination, technical planning, risk planning and mitigation, scheduling, design, implementation, testing, and post-implementation support. • Own and control project Profit and Loss through proper budgeting, planning, and efficient resource utilization to meet the organizational targets. • Managing change within the project life-cycle to ensure all changes are directed towards controlling the cost, time and quality. • Prepared comprehensive reports and forecasting on project revenues and expenditure and held strategy discussions with management to cushion the organization from foreseeable financial risks. • Support the project teams in managing client projects and running of the day to day operations. • Devise country financial budget based on projects and ensure proper financial management. • Build capacity to ensure adequate and efficient resources to meet the market challenges. • Devise appropriate policies for managing quality of service in the market that are focused towards customer’s perceived value. • Provide weekly reports based on well set and agreed KPI concerning the activity of the Business Unit in Uganda. Show less

Business Development Manager

• Jun 2014 - Feb 2015

Project Coordinator

• Feb 2013 - Nov 2013

Administrative Associate

• Jun 2012 - Apr 2013