Experience

Milpark Education

• South Africa
• Higher Education
• 200 - 300 Employee

• Social Media and Content Coordinator

  • Feb 2021 - Present

  Community management for social media platforms: - Responding to student and lead queries. - Notifying the appropriate department of complaints and feedback. Managing Social Media Channels: - Creating and executing a social media strategy. - Scheduling and posting content in advance. Content management: - Content coordination for various platforms - Designing video and image-based content using Canva. - Using the content creatively over time and repurposing it Reporting: - Platform performance tracking - KPI's - Optimizing content based on results Show less



Red & Yellow Creative School of Business

• South Africa
• Higher Education
• 1 - 100 Employee

• Programme Administrator | Graduate Programme

  • Apr 2019 - Apr 2020

  - Used the Salesforce system to communicate with potential clients, student and corporate leads (community management) - Used SalesForce to create student profiles, leads, as well as process some invoices - Attended to emails from potential clients, students, and corporate leads - Attended to calls from potential clients, students, and corporate leads - Dealt with student queries, face to face, on email and telephonically - Resolved student queries - Used Google and mainly Google Sheets, extensively within the team - Enrolled the learners on the Mict Seta website Show less



Trusted Interns (merged with The Knowledge Trust)

• South Africa
• Staffing and Recruiting
• 1 - 100 Employee

• Community Manager and Customer Support

  • Jan 2019 - Mar 2019

  - Community Management on Facebook and Intercom Live Chat Software - Automated emails to Interns and Potential Clients using the Intercom System - Uploaded Internships on Biz Community, Indeed and UCT's careers portal - Uploaded Clients job specs on WordPress - Approved and amended interns profiles on WordPress - Brainstormed content and Blog posts - Community Management on Facebook and Intercom Live Chat Software - Automated emails to Interns and Potential Clients using the Intercom System - Uploaded Internships on Biz Community, Indeed and UCT's careers portal - Uploaded Clients job specs on WordPress - Approved and amended interns profiles on WordPress - Brainstormed content and Blog posts



The Bursary Lottery

• South Africa
• Education Management

• Content Creator - Social Media Manager

  • Jul 2018 - Dec 2018

  - Headed the Facebook, Twitter and Instagram pages - Generated the followers via earned media - Created content for the pages - Monitored the community management - Assisted with the selection of candidates - Used Tweetdeck to schedule and post the Twitter posts - Used HootSuite (trial version as the business could not afford the premium account) - Headed the Facebook, Twitter and Instagram pages - Generated the followers via earned media - Created content for the pages - Monitored the community management - Assisted with the selection of candidates - Used Tweetdeck to schedule and post the Twitter posts - Used HootSuite (trial version as the business could not afford the premium account)



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Service Design| UX, UI and CX Design | Prototyping and Testing

  • Oct 2018 - Nov 2018

  - Research: (Surveys, Questionnaires, Interviews, Case studies, Experiments, Participant and non- participant observation) - Brainstorming ideas after gathering insights from the research UX writing on the decided idea - Created a Prototype (using Sketch, InVision, and Craft) - Tested the Prototype - Presented the Prototype to the relevant departments - Research: (Surveys, Questionnaires, Interviews, Case studies, Experiments, Participant and non- participant observation) - Brainstorming ideas after gathering insights from the research UX writing on the decided idea - Created a Prototype (using Sketch, InVision, and Craft) - Tested the Prototype - Presented the Prototype to the relevant departments



Empowered Youth

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Content Creator - Social Media Manager

  • Apr 2018 - May 2018

  - Brainstorming - Copywriting - Research - Content Creation - Community Management - Content design using Canva - Social Media Reports - Brainstorming - Copywriting - Research - Content Creation - Community Management - Content design using Canva - Social Media Reports



R.O.I. Digital

• Buchanan Square Woodstock

• Social Media Manager (Intern)

  • Dec 2017 - May 2018

  - Brainstorming content - Community Management for clothing brands (Aca Joe, Vertigo and Urban) - Generated Social Media Reports (using Sprout Social) - Brainstorming content - Community Management for clothing brands (Aca Joe, Vertigo and Urban) - Generated Social Media Reports (using Sprout Social)



King James Digital

• Cape Town Area, South Africa

• Content Creation Intern

  • Nov 2017 - Nov 2017

  The KJ 22 programme is a great learning opportunity and I am grateful for the experience. The culture is unique and diverse. The KJ 22 programme is a great learning opportunity and I am grateful for the experience. The culture is unique and diverse.



J.Walter Thompson Capetown

• Capetown, Southafrica

• 12 Months Learnership Programme

  • Apr 2017 - Aug 2017

  Being a learner at J. Walter Thompson was one of the most remarkable time of my career. In just 5 months, I was able to learn a lot of things within the Social Media role such as: - Monitoring community management - Brainstorming and developed content calendars - Generating Social Media Reports Worked on brands such as: - Smirnoff, Lucozade, KitKat, Johnson & Johnson I was taught to work well in a team and I leant to adapt well under pressure. Most importantly, I was mentored by the best Social Media Managers, Mkhuseli Mancotywa; Judi Lopes; Kim Stavropoulos and Buntu Mfaku. Show less



The Shoprite Group of Companies

• South Africa
• Retail
• 700 & Above Employee

• Cashier

  • Mar 2016 - Sep 2016

  My career began in customer services. That is where I discovered my love for people and for serving my community as a South African citizen. I appreciate the retail industry because that space allowed me to learn the basic values of interacting with customers. My responsibilities entailed: - Welcoming customers, assisting them to locate items and answering their questions. - Operating scanners, scales, and cash registers. - Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. - Bagging or wrapping purchases to ensure safe transport. - Following all store procedures regarding coupons, gift cards, and purchase of items like cigarettes. - Processing refunds and exchanges, resolving complaints. - Balancing the cash register and generating reports. - Maintaining a clean workspace. Show less



Green Catering

• Cape Town, Western Cape, South Africa

• Banquet Server

  • Jan 2016 - Mar 2016

  - I worked as a waitress staff for food catering events and banquets. My role entailed setting tables and buffet areas for service. - During service, I accommodated all guests and replenished buffet food, refilled beverages, removed dirty dishes from tables and assisted in additional tasks to help facilitate a smooth and efficient service. - I worked as a waitress staff for food catering events and banquets. My role entailed setting tables and buffet areas for service. - During service, I accommodated all guests and replenished buffet food, refilled beverages, removed dirty dishes from tables and assisted in additional tasks to help facilitate a smooth and efficient service.