Experience

Freddie

• Design Services

• Senior Patient Care Coordinator

  • Jul 2021 - Present

  -Assisted patients in navigating the national and provincial health care system (ie. lab clinics, health insurance and pharmacies). Supported with daily medical and process requests, through written correspondence, and phone calls. -Collaborated with team to write and format internal and external standardized communications. Developed, assembled and classified Freddie's first FAQ Help Centre content. -As a subject-matter expert, contributed step-by-step processes for patient care training manuals. Trained new patient care members in communications, software, and medical process. -Gathered data about team member wellness and created team social spaces to promote mental well being. Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance Writer

  • Sep 2018 - Present

  Composing high-quality, thoroughly researched, informative and engaging blog posts. Topics include literature, pop culture, mental health, lifestyle, health, and industry. Composing high-quality, thoroughly researched, informative and engaging blog posts. Topics include literature, pop culture, mental health, lifestyle, health, and industry.



Sun City Physiotherapy

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Client Care Associate

  • Jan 2021 - Jul 2021

  -Managed and optimized wait list process and schedule management with Jane booking software. -Handled insurance claims, and became familiar with insurance company policies. -Petitioned and collaborated with human resources to create an LGBTIA+ inclusive company policy for internal and external stakeholders. -Managed and optimized wait list process and schedule management with Jane booking software. -Handled insurance claims, and became familiar with insurance company policies. -Petitioned and collaborated with human resources to create an LGBTIA+ inclusive company policy for internal and external stakeholders.



Kelowna Unitarians

• Family Program Coordinator

  • Jun 2020 - Jan 2021

  -Created an holistic online family learning hub with over a 100 curated videos, activities, and reflections. -Co-facilitated Sunday reflections, during services, that ranged from meditations, seasonal reflections, and storybooks. -Curated social media posts (Instagram & Facebook) to stimulate engagement with family online resources and services. -Created an holistic online family learning hub with over a 100 curated videos, activities, and reflections. -Co-facilitated Sunday reflections, during services, that ranged from meditations, seasonal reflections, and storybooks. -Curated social media posts (Instagram & Facebook) to stimulate engagement with family online resources and services.



Mosaic Books

• Canada
• Book and Periodical Publishing
• 1 - 100 Employee

• Book Seller

  • Mar 2018 - Sep 2020

  -Curated book displays that encouraged customers to explore diverse authors (BIPOC, LGBTQIA+). -Assisted customers with personal picks, gift ideas and curated their next reads . -Ordered books for store to diversify selection, and assisted in social media marketing. -Curated book displays that encouraged customers to explore diverse authors (BIPOC, LGBTQIA+). -Assisted customers with personal picks, gift ideas and curated their next reads . -Ordered books for store to diversify selection, and assisted in social media marketing.



Project Literacy Kelowna Society

• Canada
• Education Management

• Community Development & Fundraiser Coordinator

  • Jun 2017 - Aug 2017

  -Wrote grant applications, and received a grant to cover the cost of lunch for the Born For Literacy program. -Wrote event partnership press releases for local news outlets. - Composed donor request letters and promotional materials. -Recruited possible volunteers at local festivals, and events. -Wrote grant applications, and received a grant to cover the cost of lunch for the Born For Literacy program. -Wrote event partnership press releases for local news outlets. - Composed donor request letters and promotional materials. -Recruited possible volunteers at local festivals, and events.