Experience

Golden Valley Bank

• United States
• Banking
• 1 - 100 Employee

• Assistant Central Operations Manager

  • Jun 2021 - Present



Lamorinda Pediatrics

• United States
• Medical Practices
• 1 - 100 Employee

• Management Leadership Coach

  • May 2016 - Present

  • Mentored management from onboarding to present ensuring a smooth transition for all employees. • Guided management to establish clear boundaries to separate personal and business allowing for optimal personal and professional growth. • Transformed the culture of the workplace by guiding management through self-reflection, challenging conversations and managing expectations. • Coached management through conflict resolution conversations ensuring business integrity. • Enabled effective policy and procedure implementation resulting in a consistent experience for employees. Show less



Redwood Credit Union

• United States
• Banking
• 300 - 400 Employee

• Assistant Branch Manager

  • Mar 2010 - May 2018

  ● Mentor, lead and develop team on branch and organization goals resulting in performance that consistently exceeded goals and expectations. Achieving Net Promoter Score of 92%, while receiving zero detractors. ● Excellent analytical thinking skills and a creative problem solver allowing decisions to be made and problems to be solved meeting the needs of the Members, employees and organization goals alike. ● Managed overhaul of branch design serving as a change management and process consultation expert resulting in outstanding transition for staff and Members. ● Liaison for branch network and community events and programs having active community involvement ● Tracked branch data management for consistent performance updates and coaching ● Orchestrated monthly schedule development for fourteen employees ensuring appropriate staffing levels for branch. ● Planned and executed staff meetings and trainings to stay up to sate on organization policies procedures and rollouts of new programs and software. ● Developed and implemented onboarding program for new hires to ensure a smooth transition from training resulting in higher than organization average retainment of new employees. ● Member of Procedure Committee for organization writing manual for all staff to use creating consistency and ease for new and seasoned employees alike. ● Highly organized with a very strong attention to detail allowing optimal performance and workflow. ● Achieved stellar audit and compliance examinations, year after year ● Board Member, Rohnert Park Chamber of Commerce 2010-2015 Show less