Experience

Catalight

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Clinical Operations Analyst

  • Jun 2022 - Present

• Operations Specialist II

  • Mar 2019 - Present

  • Create and manage reports and system dashboards within Jira and Salesforce to monitor provider compliance and internal discrepancies. Use these data to develop actionable insights to improve efficiency.• Develop analytics around key business metrics and communicate findings and solutions to company leadership.• Define and document policies and Standard Operating Procedures (SOPs) to streamline the interactions between our 90+ contracted service providers and internal teams.• Cross-functional collaboration across many teams in the company including clinical, operations, customer support, compliance, billing, and IT. Show less

• Network Operations Specialist

  • Mar 2016 - Mar 2019

  • Used Salesforce and Jira to maintain a caseload of 2,000+ clients and 35+ healthcare providers including tracking documentation submission, processing reports to secure funding of services, discrepancy reporting to ensure accuracy of medical records• Supported all operational duties related to client care across the service cycle, from referral to ongoing treatment to discharge• Lead and created metrics and documentation projects to identify inefficiencies, while providing recommendations for process improvements. • Collaborated with departments throughout the organization to ensure seamless transitions and warm hand-offs for clients, providers and customers Show less



Easterseals Northern California

• United States
• Individual and Family Services
• 100 - 200 Employee

• Therapies Administrative Coordinator

  • Oct 2013 - Mar 2016

  • Supported a staff of 15+ Physical, Occupation, and Speech Therapists, as well as 10 Early Interventionists• Monitored productivity to ensure staff are meeting performance targets• Maintained and provides quality assurance in database management and Electronic Medical Record (EMR) software• Billing-related activities, including verification of insurance coverage, insurance carrier authorizations/ re- authorizations, determination of insurance coverage limitations, reviewing and reconciling invoices.• Developed organizational systems to ensure processes are streamlined for efficiency and tracking purposes, and helped development the annual budget.• Created and maintained individual client files in accordance with the Health Insurance and Portability Act (HIPPA) regulations. Show less

• Behavioral Interventionalist

  • Jun 2013 - Oct 2013

  •Coordinated family visits with Pediatric Specialists according to the individual needs of the child.•Developed individualized goals and plans as identified in the Individualized Family Service Plan (IFSP), Individualized Education Plan (IEP), Individualized Program Plan (IPP), and/or in response to physician recommendations, in conjunction with the Program Supervisor and other direct care staff, as needed. •Prepared and provided specialized training and instructional materials for care givers. •Implemented methodologies found to benefit children with ASD, including Applied Behavioral Analysis (ABA), Early Start Denver Model (ESDM), Treatment and Education of Autistic and related Communication-Handicapped Children (TEACCH), Picture Exchange Communication System (PECS), and Pivotal Response Training (PRT). Show less



StopWaste

• United States
• Environmental Services
• 1 - 100 Employee

• Environmental Education Assistant

  • Sep 2012 - May 2013

  Assisted in the operation of the irecycle@school Education Center by using principles and methods of environmental education to conduct field trips for 4th grade, middle school, high school, adults, and after-school multi-level K-12 groups. Communicated with teachers and established relationships with School officials. Aided with field trip registration, scheduling, updating curriculum, marketing, and managed several databases, logs, spreadsheets. Assisted in the operation of the irecycle@school Education Center by using principles and methods of environmental education to conduct field trips for 4th grade, middle school, high school, adults, and after-school multi-level K-12 groups. Communicated with teachers and established relationships with School officials. Aided with field trip registration, scheduling, updating curriculum, marketing, and managed several databases, logs, spreadsheets.



FirstSteps for Kids, Inc.

• United States
• Individual and Family Services
• 100 - 200 Employee

• Lead Instructor/ Behavioral therapist

  • Dec 2010 - Apr 2012

  Used the principles of Applied Behavior Analysis (ABA) to design and implement intensive individualized home-based programs to foster successful development in young children with autism and related disorders. Managed the treatment program and team of up to 4 therapists, while supporting the Program Director and serving as a liaison between therapist, directors, and caregivers. Ensured child’s program was effective by regularly reviewing progress via inspection of child’s program data and graphs, observing current Instructional Programs, and conducting parent and Instructor training. Performed general administrative duties and authored formal reports to secure funding for each child as needed. Show less



Gymboree Play & Music

• United States
• Education Administration Programs
• 300 - 400 Employee

• Teacher

  • Feb 2008 - Dec 2010

  Instructed age appropriate lessons for young children that encourage physical, emotional, social, creative, and academic growth. Integrated caregivers in lessons while using innovative methods and materials to produce effective learning experiences including cooperative learning, thematic instruction, and differentiation. Facilitated Pre-school readiness program and trained new staff. Instructed age appropriate lessons for young children that encourage physical, emotional, social, creative, and academic growth. Integrated caregivers in lessons while using innovative methods and materials to produce effective learning experiences including cooperative learning, thematic instruction, and differentiation. Facilitated Pre-school readiness program and trained new staff.