Experience

FleetPartners

• Team Leader - Platinum Customer Services

  • Mar 2014 - Present

  • I lead a team of seven sales support consultants (in Vic & NSW) overseeing the sales-support and administration of FleetPartners’ major blue-chip clients. This includes team planning and workforce management for constant customer availability.• I manage a large portfolio of major corporate customers (including ANZ, Carlton United Breweries, Asahi - Schweppes, Treasury Wine Estates, BP, and Kraft) making a combined fleet size of @3,800 vehicles, with an asset value of $125m.• I manage… • I lead a team of seven sales support consultants (in Vic & NSW) overseeing the sales-support and administration of FleetPartners’ major blue-chip clients. This includes team planning and workforce management for constant customer availability.• I manage a large portfolio of major corporate customers (including ANZ, Carlton United Breweries, Asahi - Schweppes, Treasury Wine Estates, BP, and Kraft) making a combined fleet size of @3,800 vehicles, with an asset value of $125m.• I manage and direct the team through the process of quotes and orders, and I frequently work on tender documentation and other bid activities.• I test system configuration and UAT for any upgrades or changes (price changes, patches, etc) to the enterprize management system (DRIVE).• I develop and enhance customer reports and web-portal information as required.• I provide input into strategic customer plans for their fleet management (e.g. acquisition/retirement at minimum cost, but maximum profit for Fleetpartners). Show more Show less



Heinz Foods SA

• Out of Home Trade Services Support

  • May 2013 - Mar 2014

  • Management of monthly trade spend accruals for claims on future expected promotional spend for 450 customers (@$2.6m).• Investigation and qualification of customer claims. I resolve claim queries to achieve streamlined invoicing and accounts functions for Heinz, and improvements to the customer’s account and customer satisfaction. This includes ensuring that “off-pricing” claims (a risk due from incorrect product pricing) from customers are reduced.• Manage the claims register to… • Management of monthly trade spend accruals for claims on future expected promotional spend for 450 customers (@$2.6m).• Investigation and qualification of customer claims. I resolve claim queries to achieve streamlined invoicing and accounts functions for Heinz, and improvements to the customer’s account and customer satisfaction. This includes ensuring that “off-pricing” claims (a risk due from incorrect product pricing) from customers are reduced.• Manage the claims register to minimum levels ($600k and 800 claims) to enable the out-of-home trade spend function to achieve its national budgets/targets.• I provide detailed administrative and analytical support to 12 Customer Relationship and Regional Managers, reporting on both customer and regional sales information, and claims resolution.• Heinz foods are internationally SOX compliant. As such, I am responsible for ensuring that all of our departmental procedures and documentation is compliant with this, and I also participate in the annual audit in respect of SOX compliance reviews. Show more Show less



FleetPartners

• Sales Support Consultant

  • Jul 2011 - May 2013

  • I worked with a regional sales manager to provide support and fleet management services for a portfolio of major national clients (e.g. ANZ).• Processing quotations and orders for all types of new lease acquisitions. This includes preferred-supplier relationships and product-pricing, as well as specialist suppliers of non-standard products (e.g. commercial vehicle fit-outs).• In special cases my role requires me to act as the customer’s Fleet Manager (where the agreement has… • I worked with a regional sales manager to provide support and fleet management services for a portfolio of major national clients (e.g. ANZ).• Processing quotations and orders for all types of new lease acquisitions. This includes preferred-supplier relationships and product-pricing, as well as specialist suppliers of non-standard products (e.g. commercial vehicle fit-outs).• In special cases my role requires me to act as the customer’s Fleet Manager (where the agreement has out-sourced the vehicle fleet management to FleetPartners). For example, I was an authorised signatory for ANZ in regards to new vehicle purchases and lease revisions.• I proactively manage the customer/driver-relationships with regards to our customer’s leases. This includes; whole-of life management of fuel-cards, driver reimbursements, vehicle maintenance, tolls & registrations, rental replacement vehicles, surplus vehicle pool, and driver and vehicle transfers (including inter-state reallocations). This involved my becoming a SME with SalesForce CRM software to capture all of the above interactions.• Provide reporting and analysis for each customer, including; vehicle use and management reports (e.g. kilometres travelled versus projections, fuel use, tolls & infringements, vehicle servicing, etc). • Contribution towards the strategy for existing customers in order to ensure customer growth, retention, and profitability. For example, account management with the aim to move to, or maximise, sole-supply agreements with FleetPartners.• I am responsible for the set-up & implementation (‘on-boarding’) new customers. This necessitates setting up bespoke requirements as determined by the sales deal.• I was recently involved in the company’s system migration to Oracle (DRIVE), which included training users & being a super-user/expert around various system activities. Show more Show less



Heinz Foodservice Australia

• Out of Home Trade & Food Sales Support Analyst

  • Nov 2007 - Jun 2011

  • Management of monthly trade spend accruals for claims on future expected promotional spend for 450 customers (@$2.6m).• Investigation and qualification of customer claims. I resolve claim queries to achieve streamlined invoicing and accounts functions for Heinz, and improvements to the customer’s account and customer satisfaction. This includes ensuring that “off-pricing” claims (a risk due from incorrect product pricing) from customers are reduced.• I provide detailed administrative… • Management of monthly trade spend accruals for claims on future expected promotional spend for 450 customers (@$2.6m).• Investigation and qualification of customer claims. I resolve claim queries to achieve streamlined invoicing and accounts functions for Heinz, and improvements to the customer’s account and customer satisfaction. This includes ensuring that “off-pricing” claims (a risk due from incorrect product pricing) from customers are reduced.• I provide detailed administrative and analytical support to 12 Customer Relationship and Regional Managers, reporting on both customer and regional sales information, and claims resolution.• I have participated in detailed system development and User Acceptance Testing for various system upgrades and transformation projects.o I was extensively involved in a major business integration project. Heinz purchased the Golden Circle foods business in December 2008. As a result, there needed to be the addition and integration of the entire product range and pricing into the Heinz system. I had to “cleanse” the customer account list, eliminate duplicates, and map the data to align with Heinz’s own system. This was undertaken in a period of about three months and was completed successfully.• I received an exemplary employee award during 2009, where I was nominated by the management team for having gone above and beyond the expected levels of service and delivery in my role. Show more Show less



Daimler Chrysler

• National Account Executive

  • Sep 2001 - Apr 2006

  • I was responsible for the day-to-day running and management of the key company accounts with operating fleets ranging from 100 to 900 units, and account values of up GBP£15 million.• I specifically fulfilled the role of fleet management/driver contact in line with the each customer's car policy and service level arrangements.• I supplied designated customers (or new prospects) with detailed vehicle quotations, both verbally and in writing, within agreed customer service levels. This… • I was responsible for the day-to-day running and management of the key company accounts with operating fleets ranging from 100 to 900 units, and account values of up GBP£15 million.• I specifically fulfilled the role of fleet management/driver contact in line with the each customer's car policy and service level arrangements.• I supplied designated customers (or new prospects) with detailed vehicle quotations, both verbally and in writing, within agreed customer service levels. This involved ensuring that I followed-up on these quotations in a timely manner to address any issues and to ensure that the order was secured.• I was responsible for ensuring the accuracy of customer data held on company systems, which was subsequently used and relied upon by many other departments such as maintenance, fleet admin, and finance, and IT.• I ordered, specified, and oversaw factory production and release of vehicles into the UK. I arranged for pre-delivery inspections and registration of said vehicles. In addition, I also co-ordinated the resolution of any warranty and breakdown issues and I managed lease terminations (including any excess mileage charges) for a UK-wide fleet of cars in excess of 1,500 vehicles.• I provided and administered bespoke driver databases that were essential for customer reporting. • Constant daily contact with all customers requiring vehicle lease-contract renewal. • I participated and assisted at customer-contact events (‘Ride & Drive’ days) to facilitate face-to-face customer contact and account management services.• I provided detailed analyses as required (e.g. Assist with the projection of personal vehicle tax-allowances (UK rules), FBT rules and exemptions, pricing and rate calculations, fleet analysis, and additions, etc.).• I ensured that there was adherence to department ISO9000 processes and procedures to ensure that levels of service were maintained. Show more Show less