Experience

OfficeMax

• Retail
• 700 & Above Employee

• Print Services Manager

  • Mar 2008 - Present

  *Direct the activities of ImPress team members and set an example of outstanding customer service. *Ensure accurate and timely processing of all customer requests for ImPress services. *Train associates on ImPress products and services and enhance the staff’s sales techniques to improve sales volume. *Partner with the Store Manager on sales and marketing strategies to increase sales, including inside/outside canvassing efforts. *Manage the custom order programs provided by various vendors and ensure prepayment. Monitor sales associate compliance to ordering procedures and vendor compliance to timely and quality performance. *Resolve all order issues directly with the vendor. *Act as sales leader as designated by scheduling needs, ensure customer service standards are met, address issues that arise as appropriate and follow-up with management for resolution. *Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. *Understand the store sales and profit plan and how ImPress impacts the plan. *Participate in discussions conducted on the communication devices, including answering questions, assisting team members when needed, offering praise to team members, and participating in ongoing training as a means of better serving customers. *Provide assistance in all areas of the store based on business need; perform all other tasks and assignments as requested by Store Management. *Live and promote OfficeMax Core Values, Brand Essence and Mission. Show less