Amanda Jacob
Business Analyst at Possible- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Spencer Root
Amanda is a data-driven, passionate, leader who knows how to get results, motivate her colleagues, and influence business decisions. As my team lead, Amanda supported the operations team's rhythms - by pulling, formatting, and analyzing data for our weekly and monthly Business Reviews and our monthly Voice of the Customer meeting. Amanda began curating and leading her Voice of the Customer presentation to a small group of Product Management and UX stakeholders, to establish a fundamental product feedback loop. Amanda sourced and incorporated stakeholder feedback, iterated on the meeting format, and developed the content of the presentation, growing attendance to over 30+ stakeholders including our CPO and COO. Amanda's strong communication skills, team leadership, data analysis, and management-support empowered our Sales and Operations teams to routinely deliver beyond expectations.
Erin Emery
Amanda taught me almost everything I know at my current job. I was brought on to her team when our manager was on vacation and she stepped right up and insured I was on-boarded thoroughly and effectively. I had some experience in Customer Care from retail jobs, but had never worked at a tech company or provided customer service via emails and chats. I had about a thousand questions for her during my first month or so, and she coached me in a way that I not only learned what I needed to, but that also helped grow my confidence in myself. There were dozens of new tools and programs I had to learn and she helped me to learn them all, including the little tips and tricks that make my job now so much easier. During our time together, there was also a major event that prompted an increase of tickets we received by nearly 50 fold, and she jumped right in, came up with a plan of attack, led our team, and executed it flawlessly. She is also a great human being in general and is guaranteed to make you laugh. She set the bar for coworker and team lead in my book, and I will be forever grateful for all that she taught me!
Spencer Root
Amanda is a data-driven, passionate, leader who knows how to get results, motivate her colleagues, and influence business decisions. As my team lead, Amanda supported the operations team's rhythms - by pulling, formatting, and analyzing data for our weekly and monthly Business Reviews and our monthly Voice of the Customer meeting. Amanda began curating and leading her Voice of the Customer presentation to a small group of Product Management and UX stakeholders, to establish a fundamental product feedback loop. Amanda sourced and incorporated stakeholder feedback, iterated on the meeting format, and developed the content of the presentation, growing attendance to over 30+ stakeholders including our CPO and COO. Amanda's strong communication skills, team leadership, data analysis, and management-support empowered our Sales and Operations teams to routinely deliver beyond expectations.
Erin Emery
Amanda taught me almost everything I know at my current job. I was brought on to her team when our manager was on vacation and she stepped right up and insured I was on-boarded thoroughly and effectively. I had some experience in Customer Care from retail jobs, but had never worked at a tech company or provided customer service via emails and chats. I had about a thousand questions for her during my first month or so, and she coached me in a way that I not only learned what I needed to, but that also helped grow my confidence in myself. There were dozens of new tools and programs I had to learn and she helped me to learn them all, including the little tips and tricks that make my job now so much easier. During our time together, there was also a major event that prompted an increase of tickets we received by nearly 50 fold, and she jumped right in, came up with a plan of attack, led our team, and executed it flawlessly. She is also a great human being in general and is guaranteed to make you laugh. She set the bar for coworker and team lead in my book, and I will be forever grateful for all that she taught me!
Spencer Root
Amanda is a data-driven, passionate, leader who knows how to get results, motivate her colleagues, and influence business decisions. As my team lead, Amanda supported the operations team's rhythms - by pulling, formatting, and analyzing data for our weekly and monthly Business Reviews and our monthly Voice of the Customer meeting. Amanda began curating and leading her Voice of the Customer presentation to a small group of Product Management and UX stakeholders, to establish a fundamental product feedback loop. Amanda sourced and incorporated stakeholder feedback, iterated on the meeting format, and developed the content of the presentation, growing attendance to over 30+ stakeholders including our CPO and COO. Amanda's strong communication skills, team leadership, data analysis, and management-support empowered our Sales and Operations teams to routinely deliver beyond expectations.
Erin Emery
Amanda taught me almost everything I know at my current job. I was brought on to her team when our manager was on vacation and she stepped right up and insured I was on-boarded thoroughly and effectively. I had some experience in Customer Care from retail jobs, but had never worked at a tech company or provided customer service via emails and chats. I had about a thousand questions for her during my first month or so, and she coached me in a way that I not only learned what I needed to, but that also helped grow my confidence in myself. There were dozens of new tools and programs I had to learn and she helped me to learn them all, including the little tips and tricks that make my job now so much easier. During our time together, there was also a major event that prompted an increase of tickets we received by nearly 50 fold, and she jumped right in, came up with a plan of attack, led our team, and executed it flawlessly. She is also a great human being in general and is guaranteed to make you laugh. She set the bar for coworker and team lead in my book, and I will be forever grateful for all that she taught me!
Spencer Root
Amanda is a data-driven, passionate, leader who knows how to get results, motivate her colleagues, and influence business decisions. As my team lead, Amanda supported the operations team's rhythms - by pulling, formatting, and analyzing data for our weekly and monthly Business Reviews and our monthly Voice of the Customer meeting. Amanda began curating and leading her Voice of the Customer presentation to a small group of Product Management and UX stakeholders, to establish a fundamental product feedback loop. Amanda sourced and incorporated stakeholder feedback, iterated on the meeting format, and developed the content of the presentation, growing attendance to over 30+ stakeholders including our CPO and COO. Amanda's strong communication skills, team leadership, data analysis, and management-support empowered our Sales and Operations teams to routinely deliver beyond expectations.
Erin Emery
Amanda taught me almost everything I know at my current job. I was brought on to her team when our manager was on vacation and she stepped right up and insured I was on-boarded thoroughly and effectively. I had some experience in Customer Care from retail jobs, but had never worked at a tech company or provided customer service via emails and chats. I had about a thousand questions for her during my first month or so, and she coached me in a way that I not only learned what I needed to, but that also helped grow my confidence in myself. There were dozens of new tools and programs I had to learn and she helped me to learn them all, including the little tips and tricks that make my job now so much easier. During our time together, there was also a major event that prompted an increase of tickets we received by nearly 50 fold, and she jumped right in, came up with a plan of attack, led our team, and executed it flawlessly. She is also a great human being in general and is guaranteed to make you laugh. She set the bar for coworker and team lead in my book, and I will be forever grateful for all that she taught me!
Experience
-
Possible
-
United States
-
Financial Services
-
1 - 100 Employee
-
Business Analyst
-
Jan 2021 - Present
-
-
Customer Success Associate
-
Jun 2020 - Jan 2021
-
-
-
General Assembly
-
United States
-
Higher Education
-
700 & Above Employee
-
Data Analytics Instructional Associate
-
Jan 2020 - May 2020
Classes are 2 nights a week for 10 weeks. - Assist with student questions about Excel, SQL and Tableau. - Assist students with minor technical issues. - Administrative support for Instructor; taking attendance, emailing absent students, recording and uploading class recording, keeping students engaged. Classes are 2 nights a week for 10 weeks. - Assist with student questions about Excel, SQL and Tableau. - Assist students with minor technical issues. - Administrative support for Instructor; taking attendance, emailing absent students, recording and uploading class recording, keeping students engaged.
-
-
-
Leafly
-
United States
-
Technology, Information and Internet
-
100 - 200 Employee
-
Customer Success Analyst
-
Dec 2018 - Jan 2020
- Record weekly data points for weekly Operation reports- Documented process on How-To pull data for weekly Operation reports- Create and present monthly customer & client feedback data to Product Managers- Created data tracking documents to show weekly workload for agents- Created data tracking for Ticket Growth per month- Assisted with implementing a QA process for Support Team- Assisted the customer and client manager with complaints and issues throughout daily duties.- Escalated issues to the proper supervisors when standard processes were not effective.- Resolved customer and client service issues using company processes and policies and provided updates to customers. Show less
-
-
Customer Support Specialist
-
Apr 2017 - Dec 2018
- Provided primary customer support to internal and external customers in a fast-paced start-up environment.- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.- Educated customers about the brand to incite excitement about the company's mission and values.- Assisted customers with prompt and polite support in-person and via telephone.- Determined customer needs by asking relevant questions and listening actively to the responses. Show less
-
-
-
Chase
-
United States
-
Financial Services
-
700 & Above Employee
-
Personal Banker
-
Mar 2016 - Mar 2017
- Promoted all financial products by maintaining excellent service offering knowledge.- Built client rapport to ensure consistent satisfaction and loyalty.- Established rapport with new clients to increase satisfaction and loyalty.- Contacted potential clients to pursue sales and gather funds.- Created member account profiles on organization's online banking program.
-
-
Senior Teller
-
Oct 2015 - Mar 2016
- Performed general teller duties, including handling the drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling the indoor line.- Maintained, organized and stocked the teller window areas.- Handled foreign currency and performed currency transaction reports.- Sold cashier's checks, traveler's checks and money orders.
-
-
Lead Teller Operations Specialist
-
Jun 2015 - Oct 2015
- Rapidly and efficiently prepared customer and ATM cash and change orders.- Executed customer transactions, including deposits, withdrawals, money orders and checks.- Maintained friendly and professional customer interactions.- Collaborated with the compliance department to eliminate procedural errors and margin breaks.- Scheduled staffing for the main branch.- Executed wire transfers, stop payments and account transfers.
-
-
Senior Teller
-
Aug 2012 - Jun 2015
- Performed general teller duties, including handling the drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling the indoor line.- Maintained, organized and stocked the teller window areas.- Handled foreign currency and performed currency transaction reports.- Sold cashier's checks, traveler's checks and money orders.
-
-
Education
-
2009 - 2015
Dutchess Community College
Associate of Arts and Sciences (AAS), Applied Science -
2005 - 2009
Brewster High School
Regents -
2019 - 2019
General Assembly Seattle
Data Analytics, Passed
Community
