Experience

Taronga Conservation Society Australia

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• Guest Experience Officer

  • May 2022 - Present

  I have recently joined a driven and vibrant team who the face of Taronga Zoo, where my role is focused on communicating comprehensive information about Taronga’s offerings to broaden awareness around conservation and raise the profile of Taronga on a local, national and international scale. As a Taronga Guest Experience Officer I pop up around various locations and teams at Taronga, but you'll find me most often working on Roar and Snore where I am building experience to delivery world class talks and tours of Taronga Zoo. Show less



Geronimo

• Australia
• Advertising Services
• 1 - 100 Employee

• Agency Director

  • May 2015 - Dec 2020

  Geronimo is a leading Mobile Customer Experience CX agency & consultancy. Clients include KFC, Blackmores, Woolies X, Zip, Telstra and BWS - Led finance operations to support 25 accounts per fiscal year including marketing budgeting & planning - Led HR, people and culture plan for 30 digital marketing team members Geronimo is a leading Mobile Customer Experience CX agency & consultancy. Clients include KFC, Blackmores, Woolies X, Zip, Telstra and BWS - Led finance operations to support 25 accounts per fiscal year including marketing budgeting & planning - Led HR, people and culture plan for 30 digital marketing team members



Victor York

• Singapore
• Retail Apparel and Fashion

• Managing Director Australia

  • Dec 2013 - Feb 2016

  Launched Singaporean bespoke and online tailor Victor York into the Australian market. With production managed by Singapore, and a small team of stylists based in Sydney & Melbourne I was able to build a 500 + base of loyal clients in 2 years. * High end client experience * Responsible for market entry plan, marketing (and sales) plans * Managed Social media * Event managed various VIP launches and parties * New product development - hospitality / entertainment uniforms Launched Singaporean bespoke and online tailor Victor York into the Australian market. With production managed by Singapore, and a small team of stylists based in Sydney & Melbourne I was able to build a 500 + base of loyal clients in 2 years. * High end client experience * Responsible for market entry plan, marketing (and sales) plans * Managed Social media * Event managed various VIP launches and parties * New product development - hospitality / entertainment uniforms



Hiscox

• Bermuda
• Insurance
• 700 & Above Employee

• Marketing Manager

  • Jun 2004 - Jul 2007

  Hiscox is the leading specialist insurer for high net worth individuals - Co-managed annual marketing budget of $2 million - Launched Hiscox Direct Business, winning market share by combining underwriting expertise with marketing insight and data driven marketing. Hiscox is the leading specialist insurer for high net worth individuals - Co-managed annual marketing budget of $2 million - Launched Hiscox Direct Business, winning market share by combining underwriting expertise with marketing insight and data driven marketing.



Transamerica

• United States
• Financial Services
• 700 & Above Employee

• Account Director

  • Feb 1999 - Jul 2003

  * Leading financial services marketing company for Amex, CBA & St.George - * Acquired over 100,000 new customers for our clients in 2 years * CLV Modelling using client data o achieve low cost per acquisition rates and high conversion rates - 1015% for telemarketing and 1% for email & DM * Leading financial services marketing company for Amex, CBA & St.George - * Acquired over 100,000 new customers for our clients in 2 years * CLV Modelling using client data o achieve low cost per acquisition rates and high conversion rates - 1015% for telemarketing and 1% for email & DM